Manager Client Services

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you're looking for a place where your talents are valued, your ideas matter, and your career can grow, we'd love to meet you.

About the opportunity:

We are currently seeking a Manager Client Services. Reporting to the Director, Client Services, the Client Services Manager will manage the overall success of a key account with OSL. With a focus on sales success, people development and operational excellence, you will collaborate with external partners and internal department heads to ensure the program exceeds revenue targets and efficient operations. As a main point of contact for one of our clients, you will have key relationships but also develop strategies to ensure OSL maintains strong connections at all levels and functions of the business.

What you're responsible for:

• Own client relationship management on behalf of OSL with a key account, ensuring high levels of satisfaction and continuous engagement
• Participate in the planning, budgeting, and P&L management
• Manage, mentor, and support a team of Client Services professionals, providing guidance and fostering an environment of growth and collaboration
• Establish and maintain strategic relationships with external partners, ensuring smooth collaboration and maximizing mutual growth opportunities
• Provide cross-functional leadership and support across internal teams, ensuring alignment between departments
• Work closely with executive leadership to ensure operational excellence in the program, ensuring program delivery meets company standards
• Identify areas to expand existing relationships and engagements

To be successful and join our team:

• Strong analytical skills
• Superior communication skills
• Experience of managing sales teams
• Ability to travel in Canada
• Detail-oriented, results-focused, problem solver
• Self-motivated, quick, and assertive
• Demonstrated ability to lead sales programs and teams
• Proven ability to work under pressure, manage numerous projects simultaneously and meet tight deadlines

What we offer:

• A competitive base salary $70K-$85Kplus bonuses
• Vacation
• Comprehensive benefits
• RRSP Matching Program
• Training and development opportunities to grow your career with one of Canada's Best Managed Companies
• A supportive workplace culture and work environment

Interview Steps:

• Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
• Step 2: The next step is an in-person interview with the hiring Director.
• Step 3: The final step is an in-person interview with the Director and extended team.

If this sounds like you and you're excited to be a member of our team, please apply now.

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires successful completion of a criminal background check.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In compliance with Ontario's Bill 190, we confirm that this posting represents a current existing vacancy within our organization.