Administrator Reservation (m/f) Reservations agent

We are too ‘CYCAS' to be grumpy. .... our job isn't over until we get a smile!

Cycas Hospitality are a hotel management company that prides itself on making a difference by being different.

Our vision is to be Europe's leading hotel company and every member of our team plays their part in delivering exceptional service to our guests, our owners, and our colleagues in order to achieve this. With a real focus on performance, people, quality, profit, and communities, Cycadettes transform hotels. We make working hard look like fun, whilst having a huge amount of fun working hard and delivering success and results.

OUR GIFT VALUES

Growth: We aspire to “grow” in every sense, our performance, our business and most important our people

Integrity: A heartfelt desire to do the right thing

Fun: We take having fun seriously.

Teamwork: We believe winning is a team sport

The Zurich hotel has been rebranded as of May 2023 to Radisson Hotel and Suites Zurich and is managed by Cycas Hospitality, the white label hotel operator in Europe.

The hotel offers 343 appartments and 104 hotel rooms, which is a great mix for long business stays or short city trips to the city of Zurich. The location of the hotel is in between the city centre (15 minutes) and Zurich international airport (10 Minutes). Our guests are able to enjoy the fitness area, Italian restaurant LUIGIA, the inner courtyard, two bars and a rooftop terrace.

• Previous experience in a similar role in the catering or hospitality industry
• Excellent communication and customer service skills
• Proficient in reservation management systems
• Ability to work effectively in a fast-paced environment
• Attention to detail and strong organizational skills

• Salary according to the Collective Labor agreement L-gav and Hotela
• Free parking
• 25 holiday days based on a full time contract
• Cycas smiles Reward & Celebration program
• The best project you will ever work on is you! So let us help you grow (internationally) with our guidance and training possibilities
• A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self!
• Feed your wanderlust with discounts in Radisson & Cycas Hotels!

The main Responsibilities include:

• Manage and process reservations efficiently and accurately
• Respond to customer inquiries via phone, email, and in-person
• Coordinate with other departments to ensure guest satisfaction
• Maintain up-to-date knowledge of hotel services and facilities
• Handle special requests and VIP guests with professionalism
• Assist in maximizing room bookings and occupancy