Bilingual Order Management Representative

Introduction

Our client is seeking a dependable, detail-oriented Bilingual Customer Service Representative to join their Concord, Ontario office. This is a fully in-office position, ideal for someone who thrives in a structured environment and values long-term stability. Fluency in French and English is required.

What You'll Do

You will manage full-cycle sales orders, support internal teams, and serve as a key point of contact for clients in the food and grocery sector. Your work will directly support the outside sales team and ensure timely, accurate order processing.

Responsibilities

• Enter and manage approximately 20 customer orders daily using a proprietary ERP system
• Coordinate with outside sales to provide order updates
• Follow up with accounting on credit terms and with purchasing on non-inventory items
• Manage RMAs and track open orders
• Distribute orders internally for shipping
• Run daily reports to expedite open sales orders
• Communicate effectively with internal departments

Qualifications

• Fluently bilingual in English and French, both spoken and written
• 2 to 3 years of experience in order entry or customer service within a product-focused environment
• Strong data entry skills with high attention to detail and accuracy
• Confident communicator with excellent organizational skills
• Post-secondary education required
• Must be willing to complete a criminal background check post-offer

Benefits

• $50,000 to $55,000 base salary (up to $60,000 for highly experienced bilingual candidates)
• 3 weeks vacation
• Full benefits: Health, Dental, Life, AD&D with 100% premiums paid by the company
• LTD coverage (employee-paid)
• RRSP match up to 2% of salary, effective from day one
• Free on-site parking

Why Work with Us

Join a global company with over 10,000 employees worldwide and a strong Canadian presence. Our client offers a supportive, professional workplace with a focus on consistency and reliability. You'll be part of a small, stable team with opportunities to grow within the organization, just as your predecessor did.