Client Care Coordinator

Ethereal Aesthetics is a luxury medical spa specializing in non-surgical facial optimization, regenerative skin therapies, and personalized wellness. We're seeking a warm, organized, and client-focused Client Care Coordinator to be the face of our front desk.

Responsibilities

• Greet patients and visitors warmly, providing exceptional customer service.
• Manage front desk operations, including answering phone and scheduling appointments.
• Maintain patient records accurately and in compliance with HIPAA regulations.
• Utilize Aesthetic Record EMR software for patient management and appointment scheduling.
• Assist with billing inquiries.
• Communicate effectively with medspa staff regarding patient needs and appointments.
• Handle incoming correspondence and manage office supplies efficiently.
• Ensure the front desk area is organized and presentable at all times.
• Manage appointment scheduling, confirmations, and flow of the day
• Educate clients on services, skincare products, and memberships
• Handle payments, retail sales, and inventory support
• Respond to client inquiries via phone, email, and social media
• Support medspa events, follow-ups, and light administrative tasks

Requirements

• Previous experience in a medical office or dental clinic preferred.
• Familiarity with medical terminology, experience with Aesthetic Record is a plus.
• Proficient phone etiquette and computerized scheduling software.
• Strong organizational skills with attention to detail.
• Excellent communication skills, both verbal and written, and emotional intelligence.
• Ability to multitask in a fast-paced environment while maintaining professionalism.
• Knowledge of HIPAA regulations to ensure patient confidentiality.

Qualifications:

• 1+ year of customer service or front desk experience (medspa or hospitality a plus).
• Tech-savvy and comfortable learning new systems (we use Aesthetic Record).
• Strong communication, multitasking, and organizational skills.
• Professional, polished appearance and positive attitude.
• Team player who thrives in a fast-paced, client-centered environment.

If you are passionate about providing excellent service in a medspa setting and possess the necessary skills, we encourage you to apply for this rewarding opportunity. To Apply:
Submit your resume and a short message about why you'd be a great fit. We look forward to meeting you

Job Types: Full-time, Part-time

Pay: $ $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Opportunities for advancement
• Paid orientation
• Paid training
• Professional development assistance

Experience:

• Front Desk: 1 year (Preferred)

Ability to Commute:

• Vancouver, WA Required)

Ability to Relocate:

• Vancouver, WA 98686: Relocate before starting work (Required)

Work Location: In person