Data Access Management

Job Title: Data Access Management (DAM) Consultant – DSPM )

Location:
Hybrid – Toronto, ON (Remote for strong profiles)

Work Hours:
EST

Duration:
Long Term / Ongoing Project

Background:

The Data Access Management (DAM) program is building an enterprise-wide service to enable
data discovery, classification, ownership, and access management
. This initiative ensures data governance, privacy compliance, and operational efficiency across the organization.

We are seeking a
Data Access Operations Analyst
to support the operations, maintenance, and continuous improvement of the DAM service—particularly leveraging the
DSPM platform
.

Key Responsibilities:

• Monitor health checks and availability of the DAM tool ) and associated integrations.
• Assess, analyze, and troubleshoot
  L1/L2 incidents and service tickets
  related to DAM operations.
• Collaborate with the DAM Engineering team for escalations, troubleshooting, and issue resolution.
• Manage exceptions to standard data access policies, including emergency access requests.
• Support onboarding of new data sources into the DAM platform and integrations.
• Analyze and interpret
  data discovery results
  , identifying potential access policy violations or gaps.
• Track and triage data access findings from the DAM solution, engaging relevant stakeholders for remediation.
• Execute and manage
  Data Access Certification
  processes, ensuring periodic reviews of access to sensitive data.
• Remediate certification recommendations by following defined workflows and compliance standards.
• Provide evidence and documentation support for
  audit and compliance reviews
  .
• Contribute to data ownership identification and maintenance efforts.
• Identify and analyze trends or patterns in data access incidents to drive process improvements.
• Prepare periodic reports and dashboards summarizing incidents, KPIs, and operational health.
• Ensure adherence to
  IAM operations SLAs
  , policies, and governance standards.
• Promote teamwork, accountability, and operational excellence through effective communication and use of available tools.
• Provide feedback to enhance DAM operational processes, automation, and service efficiency.

Required Qualifications:

• Bachelor's degree
  in Computer Science, Engineering, Informatics, or a related field (or equivalent experience).
• 2–3 years of hands-on experience
  supporting Data Access Management or Data Security platforms such as
  BigID, Varonis, , OneTrust, or Collibra
  .
• 3–4 years of experience
  in ITSM / Technical Support operations (incident, problem, and change management).
• Good understanding of
  data access policies
  ,
  data classification
  , and
  access remediation processes
  .
• Familiarity with
  unstructured data sources
  (e.g., File Shares, SharePoint, OneDrive).
• Strong
  analytical and problem-solving skills
  with the ability to assess data-related risks.
• Excellent
  communication skills
  —both verbal and written—with experience working across teams and geographies.
• Demonstrated
  stakeholder management
  and cross-functional collaboration abilities.
• High attention to detail, strong sense of urgency, and ability to manage sensitive and confidential data.
• Experience in the
  financial or insurance sector
  is an asset.
• Comfortable working in a
  dynamic and evolving environment
  .

Preferred Skills (Nice to Have):

• Experience with
  DSPM (Data Security Posture Management)
  platforms or similar solutions.
• Knowledge of
  Identity and Access Management (IAM)
  frameworks and standards.
• Familiarity with
  regulatory compliance
  requirements (e.g., GDPR, PIPEDA, or SOX).