Director User Experience Design

About LegalZoom

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you're ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can't wait to meet you.

This hybrid position will work remotely as well as onsite in our Sherman Oaks, Mountain View, or Austin office.

You will

• Lead and support a team of talented UX design professionals
• Champion a cohesive design vision that aligns with company goals and elevates user experience across platforms (web, mobile, email, social, etc.).
• Translate product strategy into high-quality design execution and help solve user and business challenges through effective design.
• Partner closely with cross-functional leaders—Product Management, Engineering, Marketing, and others—to ensure design is integrated into broader initiatives.
• Guide your team through the full design lifecycle, from concept to implementation, delivering user-centric solutions.
• Help shape and promote design guidelines, standards, and contribute to the ongoing evolution of LegalZoom's design system.
• Represent and advocate for the User Experience Design team across departments to ensure design is considered early and often in product development.
• Build and optimize team structures and processes to support team growth, collaboration, and excellence in execution.
• Provide mentorship and career development for design managers and individual contributors on the team.
• Contribute to strategic planning and ensure the design team is resourced appropriately to meet business objectives.
• Promote an inclusive, transparent, and high-trust team culture that encourages collaboration, innovation, and continuous learning.

You have

• 10+ years of design leadership experience with proven ability to lead user experience design teams, fostering product innovation and customer success.
• Deep understanding of user research and leveraging insights, balancing intuition and data to inform design decisions and drive continuous improvement.
• Capacity to develop a clear design vision aligned with business goals, with a strong focus on end-to-end solutions for SMB use cases and the nuanced integration of AI automation and human expertise.
• Demonstrated experience designing for subscription products with a track record of delivering impactful design work across multiple customer touchpoints and platforms a strong plus.
• Proficiency in AI tools for accelerated design, data-driven iteration, and innovation.
• Excellent verbal and written communication.
• Focus on quantifiable outcomes and demonstrating design impact.
• Ability to manage complexity, prioritize work effectively, and deliver results in a dynamic, fast-paced environment.
• Strong systems thinking and a holistic approach to product and service design.
• A people-first leadership approach rooted in empathy, inclusion, and professional development.
• Excellent communication and stakeholder management skills; you're comfortable presenting to senior leadership and cross-functional teams.
• Bachelor's degree in Design, HCI, or a related field required; advanced degree a plus.