Tissue Donation Coordinator

Company Description

Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts

Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do.

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 55 Organ Procurement Organizations (OPOs) that make up the nation's donation system, NEDS works with over 200 hospitals and serves nearly 15 million people in our region, screening nearly 55,000 potential donor referrals annually. With approximately $140M in operating revenues, NEDS employs 378 clinical and non-clinical staff members throughout New England and across the country.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

Please note: We are currently interviewing for New Hire Orientation class in February and March 2026.

Job Description

ooking for meaningful work, great benefits, and a place to belong? As a Tissue Donation Coordinator, the work you do will help guide donor families through the tissue donation process that can lead to impacting countless individuals.

Tissue donations are pivotal in helping children who require heart valve transplants lead full and healthy lives, breast cancer survivors in need of mastectomy surgeries feel whole again, restoring sight to those who suffer from corneal blindness, and so many others.

What You'll Do:

• Handle incoming donor referral calls from hospital staff and clinical partners to obtain and evaluate medical information regarding potential tissue donor suitability
• Work empathetically and compassionately with potential donor families to advocate for donation, conduct history questionnaires, and obtain informed consent to donation
• Coordinate logistics of tissue recoveries with both internal and external partners and stakeholders
• Follow best practices and provide exemplary customer service while communicating with teammates, partners, and stakeholders including Hospital staff, Clinical partners, Funeral Homes, Medical Examiners, District Attorneys, and others.

What You'll Work:

• Three 12-hour shifts per week
• One 12-hour on-call shift every 2 weeks
• A variety of Day, Mid, and Night shifts
• Shifts you select in our collaborative self-scheduling model
• Shifts in person and remote in our fully hybrid staffing model
• Shifts that support our 24-hour, 365-day a year mission including weekends and holidays

What You'll Be a Part Of:

You will be part of a team that supports the NEDS mission, to Save and Heal Lives, through the gift of Organ and Tissue Donation. As an NEDS employee, our benefits include:

• Generous paid time-off program
• Health, Dental, Vision, and Mental Health insurance coverage
• 2x Annual Salary Life Insurance
• Fertility Benefits
• Flex Spending