À propos
Step into the role of Sales Supervisor and become the driving force behind our store teams You'll inspire and motivate your team to deliver awesome customer experiences while surpassing sales targets. Take charge of hiring, training, and coaching, leveraging KPIs and quality reviews to fuel continuous growth and excellence. You'll also ensure our stores represent the Execulink brand, and play a key role in shaping leadership decisions that align with our Mission and Values. Ready to lead with passion and purpose? Join us
Position Details
Woodstock, Ontario or Strathroy, Ontario
Regular rotation to Execulink storefront locations in Thedford and Strathroy
Hybrid Role
Hours of work:
Monday to Friday, 8:30am-5:00pm
Ability to work flexible hours outside of regular office hours may be required
Primary Responsibilities:
Conduct candidate selection, training and ongoing development for the Community Sales Team
Coach and lead the team to attain sales targets and service KPIs and deliver an awesome customer experience
Conduct individual coaching activities to defined plan
Ensure frequent and clear communication with direct reports so they are knowledgeable on current service programs and strategies
Schedule staffing to align with the hours of operation
Handle customer escalations as appropriate/required
Identify and resolve customer service issues, through problem management and tracking
Represent Execulink in community events to build awareness and relationships
Approve credit requests within defined limits
Work closely with other Supervisors and Managers to ensure streamlined communications within all store locations
Work with external business partners in the maintenance of the store locations
Hire, Train, Retain
Together with the Sales Manager, consistently monitor and provide formal and informal feedback to all team members
Conduct regularly scheduled team meetings
Develop and execute individual coaching plans including regularly scheduled 1:1s, interaction reviews (in-person, telephone, video, email)
Conduct Quarterly Performance Reviews (QPRs), Employee Performance Improvement Plan (EPIP) meetings
Document performance, attendance or behavioural issues; ensuring timely appropriate resolution to the concern up to and including termination as guided by Management and HR
Approval of timesheets/vacation/time off requests in alignment with company policies
Completion of variable compensation
All other duties as assigned
Required Skills & Abilities:
Communicates clearly and effectively with confidence, utilizing exceptional customer service skills to manage customer expectations and create outstanding experiences
Demonstrates a remarkable ability to develop and nurture client relationships
Possesses strong organizational skills, with the capability to prioritize, plan, coordinate, and monitor multiple tasks simultaneously
Exhibits meticulous attention to accuracy, detail, and follow-up
Maintains exceptional telephone etiquette and presents a professional demeanor at all times
Capable of working independently while consistently meeting targets and expectations
Skilled in articulating the features and benefits of products and services to effectively address and overcome customer objections
A tenacious self-starter with a results-oriented mindset
Qualifications:
Minimum 2 years of supervisory experience in sales and customer service environments.
Proven leadership skills to coach and motivate teams toward exceptional customer experiences and KPI achievement.
Preferred post-secondary education in Business (university degree or college diploma).
Experience in a retail supervisory role including knowledge of selling tactics, inventory management and merchandising an asset
Experience with CRM systems, scheduling, and relevant software applications.
Valid Class G driver's license with reliable transportation.
Strong analytical, communication, negotiation, and organizational abilities.
Ability to manage multiple tasks, work independently, and handle stressful situations calmly in a fast-paced setting.
Detail-oriented, results-driven, professional, and approachable with a positive, empathetic attitude.
Committed to continuous team engagement through goal setting, monitoring, and coaching for performance excellence.
What we Offer:
Internal growth and learning opportunities
Challenging and rewarding place to work
Comprehensive health and benefits
Competitive starting rates
Employee discount plan on Execulink services
RRSP matching program
Tuition reimbursement
Compétences linguistiques
- English
Avis aux utilisateurs
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