Operations & Growth Coordinator

Established in 2020, Pinks was born out of the desire to bring dignity back to the blue-collar service industry. Tired of the stigma of workers showing up late or saying they would fix something that they never got around to, Pinks is here to change the narrative by bringing back the days of knowing and trusting the people working on your home or business. Pink's is founded on the idea of world-class service at a fair price, and our Brand Promise is to be The Best Houseguest Ever.

If you possess a passion for delivering unparalleled customer service and desire to be part of a company with a remarkable culture, we look forward to meeting you Join our team at Pink's as an Operations and Growth Coordinator and help this exciting team work with clients to make their windows spotless You will contribute to a fun, fast-growing team while building an excellent reputation within the Pinks territory among its customers.

We're seeking a motivated Operations & Growth Coordinator to serve as the central communication hub between the owner, clients, and window technicians. This role blends administrative, marketing, and operations support — helping keep our business running smoothly while contributing ideas to help us grow.

This position begins as a part-time contractor (around 20 hours per week) with the potential to develop into a full-time position as the business scales.

Operations & Growth Coordinator Key Responsibilities:

Administrative & Client Communication

• Answer incoming calls, texts, and emails
• Respond promptly to new leads and inquiries
• Schedule and dispatch cleaning teams
• Manage client follow-ups, feedback, and issue resolution
• Maintain organized client records and scheduling

Operations Support

• Serve as the main point of contact between clients, technicians, and the owner
• Support team coordination, scheduling changes, and reminders
• Ensure smooth daily operations and uphold service standards

Marketing & Growth

• Manage social media accounts (posting updates, promotions, and content)
• Find and coordinate local marketing opportunities (events, sponsorships, partnerships)
• Help develop creative ways to build our local presence and attract new clients
• Track lead sources and assist with reputation management (reviews, referrals)

Qualifications

• Strong written, verbal, and interpersonal communication skills
• Excellent organization and multitasking abilities
• Experience in hospitality, sales, customer service, or home services (preferred)
• Comfortable with technology (Google Workspace, Jobber, or similar software)
• Self-motivated and able to work independently
• Detail-oriented, reliable, and professional
• Must be local to the Lehigh Valley, PA area
• Must be willing to undergo a background check

Compensation & Growth

• Starting pay: $16 - 20/hour (based on experience)
• Approximately 20 hours per week (contractor position)
• Telework 80% and in-person about 20%
• Bonus opportunities available for lead conversions, client satisfaction, and marketing impact
• Path position with additional hours, salary, and leadership opportunities as the business grows

How to Apply

To apply, please submit your resume and a brief cover letter describing why you'd be a great fit for our team and our values.

We can't wait to meet someone who shares our commitment to quality service, community, and growth

We appreciate and thank you in advance for your interest in our openings. Qualified candidates will be contacted. No phone calls, emails or faxes please. Direct applicants only, no third-party staffing inquiries please. Pink's Windows is an Equal Opportunity Employer.

Job Types: Part-time, Contract

Pay: $ $20.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Flexible schedule
• Professional development assistance

Work Location: Remote