technical support lead

CallWave provides affordable communications application services on a subscription basis to mainstream consumers and small and home offices. CallWave's software-based services are delivered on its proprietary Enhanced Services Platform that allows subscribers to bridge calls across existing landline, mobile and Internet networks, without requiring them to purchase or install additional hardware. CallWave's platform acts as a network independent communication interface layer, and is presently used for bridging important landline calls to subscribers through their mobile telephones or through their Internet-connected personal computers using Voice-over-IP technology. CallWave's services allow subscribers to see and hear who is calling before deciding whether to take the call, enabling them to receive more of their important calls and to manage other calls at their convenience. These capabilities enable mass-market subscribers to more effectively manage their personal communications.

The company is based in beautiful Santa Barbara, California.

To join the CallWave team please forward your resume along with a cover letter, the position you are applying for to the email address listed with the position.

To apply by fax, include a cover letter and resume and fax to

Position purpose and responsibilities:
This person is responsible for all tier 2 customer support escalations from tier 1 level customer support. Tier 2 support consists of working as the liaison between the customer and the engineering department to debug software, web, and billing issues; either through email or phone. This person will work directly with the customer, as well as the Engineering, Marketing, and Web Development teams within the company. This person is responsible for drafting and updating responses that are sent directly to customers, as well as the help section on the website. This person will have light responsibilities with running queries, reading databases, and basic web programming.

Background:
This position requires someone with a strong background in technical support (2-4 years experience), preferably at a software company. This person must have good communication and customer service skills. This person must have the ability to pay close attention to detail and excellent problem solving skills. A four year degree is preferred, but not required.

Required skills:
The applicant must have a strong knowledge of the following systems:

• Windows 98, Windows NT, Windows 2000, Windows ME, and Windows XP
• Microsoft Office, including Word, Excel, Outlook, and Outlook Express

Preferred skills:
It's preferred that the applicant have the following qualifications:

• SQL server background: ability to write queries
• Programming skills, including HTML and JAVA
• Basic networking skills including TCPIP

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