Emergency Response Coordinator

Position Overview

This is a field-based emergency response and sales role focused primarily on responding to active and recent fire loss situations, with additional responsibility for water damage emergencies. You will be on the ground in real time—engaging with property owners, residents, and stakeholders immediately following loss events to provide guidance, assess needs, and initiate restoration services.

This position requires urgency, professionalism, and the ability to communicate clearly with individuals under stress. Ideal candidates are comfortable responding quickly to emergencies, working flexible hours, and representing True North Restoration during time-sensitive situations.

Key ResponsibilitiesEmergency Response & Client Engagement

• Respond to active and recent fire loss situations within assigned territories
• Respond to water damage emergencies as needed
• Engage homeowners, residents, property managers, and business owners on-site
• Conduct initial property assessments and explain restoration next steps
• Serve as a calm, professional point of contact during emergency situations

Sales & Business Development

• Present restoration services and secure new projects in the field
• Build referral relationships with property managers, insurance agents, and adjusters
• Perform targeted community outreach in fire-prone and high-density areas

Site Assessments & Coordination

• Document property conditions and collect relevant loss information
• Coordinate closely with internal restoration teams to ensure accurate scopes
• Maintain ongoing communication with clients throughout the restoration process

Customer Experience & Relationship Management

• Ensure a high level of professionalism and empathy during all interactions
• Follow up with clients to maintain relationships and satisfaction
• Gather feedback to support continuous improvement

Reporting & Documentation

• Track leads, responses, and sales activity accurately
• Maintain organized documentation related to client interactions and projects
• Provide performance updates to management

Compliance & Safety

• Follow all company procedures, safety protocols, and industry regulations
• Ensure all required documentation is completed accurately and timely

Qualifications

• Proven sales experience (restoration, construction, roofing, or related industries preferred)
• Strong communication and interpersonal skills
• Ability to work independently in a fast-paced, emergency-response environment
• Results-driven mindset with strong closing skills
• Valid driver's license and a good, clean driving record

Location Preference

Residents of DeKalb County, Lithonia, and Stone Mountain are strongly encouraged to apply.
Local candidates are preferred due to the rapid-response nature of this position.

What We Offer

• Competitive base salary with uncapped commission
• $100K+ earning potential for top performers
• Career growth and advancement opportunities
• Supportive leadership and operations team
• Ongoing training and professional development
• A role where your work directly helps people during critical moments

How to Apply

If you are a motivated, field-driven sales professional who thrives in emergency response environments, we want to hear from you.

Job Types: Full-time, Part-time

Pay: $60, $120,000.00 per year

Expected hours: 30.0 – 40.0 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: Remote