Director, Application Services

• 3301 Hocking Pkwy, Nelsonville, Ohio, US, 45764
• Services
• 6390
• 0%

About Ellucian

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

About the Opportunity

**This position offers relocation assistance**

The Director, Application Services is a key member of the Ellucian Managed Services team, responsible for driving consistent, best-in-class enterprise application management strategy across enterprise solutions at Hocking College in Nelsonville Ohio. This role is focused on establishing and evolving a delivery excellence practice that ensures high-quality enterprise application management, continuous improvement, and strategic alignment with client goals. The ideal candidate will bring a strong application portfolio background, a strategic mindset, and a passion for elevating delivery standards through assessment, collaboration, and innovation. This position is staffed on-site at Hocking College's main campus.
Where you will make an impact

• Lead the application management, continuous improvement, and strategic alignment of key customer initiatives to clearly demonstrate customer ROI.
• Manage a blended team of direct reports and matrixed team members to achieve customer outcomes as assigned per program.
• Delivery on all responsibilities defined in the contract SOW.
• Assist CIO with leadership functions and site coverage.
• Define and promote best-in-class delivery practices, ensuring alignment with customer key objectives as well as EMS organizational goals and industry benchmarks.
• Conduct delivery assessments to identify gaps, inefficiencies, and opportunities for improvement in service delivery and client outcomes against standard delivery practices.
• Drive a culture of continuous improvement leveraging performance data and client feedback.
• Collaborate with cross-functional teams to standardize delivery processes, enhance quality assurance, and ensure repeatable, scalable success across client sites.
• Serve as a strategic advisor to internal and client leadership, providing insights into delivery performance, risk areas, and improvement initiatives.
• Establish and maintain delivery KPIs and metrics dashboards to monitor progress, highlight trends, and support data-driven decision-making.
• Champion knowledge sharing and process documentation, ensuring delivery teams are equipped with the tools, templates, and guidance needed for consistent execution.

What will you bring

• 8+ years of operational technology delivery with a focus on standards adoption.
• Working experience with administrative and/or academic application development and management in the higher education environment.
• Excellent communication and interpersonal skills.
• Experience with Ellucian Colleague, or other higher education ERP systems is a plus
• Strong analytical, communication, and stakeholder management skills.
• Ability to thrive in a dynamic, fast-paced environment with competing priorities.
• Willingness and ability to travel as required by project demands.

What makes #Ellucianlife

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle