Program Manager- After School Program

Job Title: Program Manager
Multiple Positions Available
Department: ASES
Reports To: Executive Director & Educational Services Coordinator
FLSA Status: Non-Exempt
Supervises Others: Yes
Days/Hours: M-F, 40 Hours/Week, Subject to Temporary Shutdowns and Summer Break
Summary: Manages all aspects of a single EPU school site to ensure that the program meets the educational and recreational objectives and is managed in accordance with policies and procedures including safe work practices. Supervises all staff and volunteers assigned to the site to provide well-coordinated student assistance. Meets all documentation and reporting requirements. Liaises with parents, collaborators, school administration, donors, and visitors to represent the site and the program positively.
Essential Duties and Responsibilities:

• Supervises all staff, students, and volunteers in the program at the site.
• Manages site staff under the direction supervision of the Ed Services Coordinator and the support of the Human Resources and the Executive Director.
• Manages the site budget including supplies and fundraising.
• Maintains comprehensive staff, student and volunteer records and product reports as required.
• Designs a site program schedule together with the EPU Administrative Team such that the students have access to snack time, homework help and a variety of recreational, educational and enrichment activities.
• Meets all requirements and deliverers using a benchmark matrix.
• Works with collaborative partners (if available) to implement programs.
• Works with other providers to develop on- and off-site enrichment opportunities.
• Communicates with school administrators, school staff, and parents on a regular basis regarding program activities.
• Works with the Ed Services Coordinator to coordinate site visits for volunteers, communicate leaders, school administrators, and funders.
• Nurtures and builds strong relationships with staff and volunteers to develop good communication for accountability and staff retention /long-term volunteerism.
• Implements the safety plan at the site and enforces established company policies and procedures.
• Implements other plans or management requirements related to the site administration.
• Attends scheduled Program Manager meetings and other meetings and training's as requested.
• Maintains highest degree of confidentiality in student, staff, and management matters.
• Regular, predictable attendance is required.
• Ability to get along and work effectively with others.
• Perform other duties as assigned.
• Supervisory Responsibilities: Directly supervises Instructional Aides assigned to the site including short- and long-term substitutes. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, recommending hiring, and orienting employees at the site; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees in partnership with the Human Resources and Operations Manager; developing staff toward excellence; addressing complaints and resolving problems.Measures of Performance: The Program Manager shall be considered to be performing in an acceptable manner when the following have been accomplished:
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Tailors the content of speech to the level and experience of the audience; Uses appropriate grammar and choice of words in oral speech; Organizes ideas clearly in oral speech; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Listens and responds constructively to other team members' ideas; Offers support for others' ideas and proposals; Is open with other team members about his/her concerns; Expresses disagreement constructively.
• Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent changes, delays, or unexpected events.
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability –Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
• Thoroughness –Sets up procedures to ensure high quality of work; Monitors the quality of work; Verifies information; Checks the accuracy of own and others work.
• Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience:Bachelor's degree (B.A.) from four-year college or university with one to two years related experience and/or training; or equivalent combination of education and experience. Previous classroom experience required; supervisory experience is preferred.Language Skills:Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports, and correspondence. Ability to speak effectively before groups of customers or employees of the organization.Mathematical Skills:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Reasoning Ability:Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Computer Skills: To perform this job successfully, an individual should have knowledge of Internet software and the Microsoft Office Suite of products. Knowledge of basic office equipment should include: Internet and email, copy and fax machines, and telephone.Certificates, Licenses, Registrations: A current CA driver's license and proof of auto insurance are required.Physical and Emotional Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The inability to cope with a stressful work environment does not constitute a protected disability.While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to_40__pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually noisy.

Job Type: Full-time

Pay: $ $27.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person