Clinic Manager

JOB TITLE: Clinic Manager

REPORTS TO: Divisional Director
FLSA STATUS: Exempt

JOB OVERVIEW

The Clinic Manager is a licensed Physical Therapist, Occupational Therapist, or Speech-Language Pathologist (SLP-CCC) who provides clinical and operational leadership for a pediatric therapy clinic. This role oversees day-to-day clinic operations, ensures high-quality patient and family experiences, and leads a team of therapists and support staff in alignment with Therapy 2000's mission – We Improve Lives .

The Clinic Administrator fosters a collaborative, family-centered environment where therapists are supported to grow, children receive evidence-based care, and families feel empowered and informed throughout their therapy journey. Available 40 hours onsite.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

Clinical and Operational Leadership

• Oversees all clinical and administrative operations within the clinic, ensuring efficient workflows, quality patient care, and compliance with company policies and regulatory requirements.
• Provides direct therapy services as needed (sliding scale caseload based on direct reports) to maintain clinical engagement and support staff as needed.
• Ensures scheduling, documentation, and billing practices meet company standards and payer requirements.
• Monitors clinic capacity, attendance, and productivity to ensure optimal resource use and positive patient outcomes.
• Oversees clinic payroll, timekeeping, and operational reports through the EMR and HRIS systems.
• Serves as the primary liaison for operational, clinical, and facility matters.
• Supervises assistants as needed

Staff Management and Development

• Provides direct supervision and leadership to a multidisciplinary therapy and administrative team (average of 15 direct reports).
• Recruits, interviews, hires, and onboards new staff to align with clinic needs and growth goals.
• Conducts performance evaluations, supports professional development plans, and provides coaching and mentorship to help therapists achieve excellence.
• Facilitates regular staff meetings, case discussions, and clinical trainings.
• Conducts shadow and mentor visits to reinforce best practices and ensure high-quality therapy delivery.
• Coordinates student placements and ensures appropriate supervision for interns and assistants per state and national guidelines.

Family and Patient Experience

• Champions a warm, welcoming, and family-centered clinic environment.
• Ensures communication with families is clear, compassionate, and educational, helping caregivers understand therapy goals, progress, and home programming.
• Supports family engagement through events, education, and collaboration with other community partners.
• Addresses family concerns promptly and professionally to maintain trust and satisfaction.

Quality, Compliance, and Clinical Excellence

• Serves as the clinical and compliance lead for the clinic, ensuring all therapy services meet ethical and professional standards.
• Reviews and approves evaluations and re-evaluations for clinical accuracy and documentation quality.
• Provides ongoing education to staff regarding documentation, compliance, and clinical excellence.
• Leads or assists with audits, quality improvement initiatives, and corrective action plans.
• Promotes a culture of accountability, continuous learning, and evidence-based practice.

Team Engagement and Communication

• Creates a positive clinic culture that promotes collaboration, engagement, and professional growth.
• Communicates regularly with the Divisional Director regarding staffing, performance, and operational needs.
• Partners with the Community Relations and Business Development teams to support community outreach and referral relationships.
• Participates in leadership meetings, strategic planning, and organizational initiatives.
• Recognizes and celebrates team achievements, reinforcing Therapy 2000's values and mission.

Other Responsibilities

• Assists with clinic safety, emergency preparedness, and facility maintenance coordination.
• Serves as a Super User for the EMR and assists with staff training and troubleshooting.
• Supports continuing education and in-service opportunities to maintain staff competency and engagement.
• Performs all duties in compliance with company policies and applicable laws.
• Performs additional duties as assigned by leadership.

QUALIFICATIONS

• Graduate of an accredited program in Physical Therapy, Occupational Therapy, or Speech-Language Pathology.
• Active state license and in good standing in respective discipline.
• Minimum of 2 years of pediatric clinical experience; outpatient or center-based experience preferred.
• 1–3 years of leadership or management experience in a healthcare or pediatric setting preferred.
• Strong interpersonal, organizational, and communication skills.
• Experience using EMR systems and standard office software (Excel, Outlook, etc.).
• Must be physically and legally able to operate a vehicle as needed for clinic business.

OSHA DESIGNATION

Position has routine exposure to bloodborne pathogens.
X Position has occasional exposure to bloodborne pathogens.
Position has no occupational exposure to bloodborne pathogens.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to handle or feel, reach with arms, and communicate effectively. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made for individuals with disabilities.

This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the organization's ongoing needs.

THERAPY 2000 IS AN EQUAL OPPORTUNITY EMPLOYER