Client Care Coordinator

Job Overview
Cater To You Home Care is seeking a highly organized and compassionate Client Care Coordinator to support our clients, caregivers, and internal team. This position plays a key role in ensuring quality care delivery, timely communication, accurate documentation, and a professional client experience. The ideal candidate will be detail-oriented, proactive, and comfortable working in a fast-paced environment.

Responsibilities Client Intake & Case Coordination

• Conduct new client intake calls and complete intake documentation
• Verify eligibility for Medicaid, private pay, or waiver services
• Schedule in-home assessments with RN or Administrator
• Maintain accurate client records in agency systems
• Manage client communication regarding services, scheduling, and updates
• Follow up on client concerns and document outcomes

Caregiver Support

• Assist with caregiver-client matching based on skills and availability
• Support caregivers with questions, care plan clarification, and scheduling needs
• Document and report caregiver issues or performance concerns

Scheduling & Service Coordination

• Assist scheduler with daily coverage, call-offs, and shift changes
• Communicate schedule updates to clients and families
• Ensure care is delivered according to authorized hours and care plans

Documentation & Compliance

• Record all communication in client and caregiver files
• Log complaints, incidents, and follow-up actions
• Prepare documentation for audits and quality assurance reviews
• Maintain compliance with state, Medicaid, and agency requirements

Client Relations & Retention

• Conduct routine client satisfaction check-ins
• Identify and escalate changes in condition to RN/Administrator
• Provide information on available resources or programs
• Uphold high standards for customer service and professionalism

Qualifications

• Prior experience in home care, healthcare coordination, or senior services preferred
• Strong communication and interpersonal skills
• Excellent organization and multitasking abilities
• Competence using computers, scheduling systems, and EVV platforms
• Ability to remain calm and professional under pressure
• High attention to detail and strong follow-through
• Must pass background check

Work Schedule

• Monday–Friday
• 8:30 AM–5:30 PM
• 1-hour lunch break (12:30 PM–1:30 PM)

Benefits

• Competitive pay
• Training and professional development
• Supportive work environment
• Opportunities for advancement
• Meaningful work serving clients in the community

How to Apply

Please submit your resume through Indeed or directly via:

Pay: $ $26.76 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person