Desktop Support Technician

Job Title/Role : IT Deskside Support Technician
Locations: Washington, DC
Duration: 6+ Months Contract

Need Public Trust to start

The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.

The types of work a candidate for these positions should expect to perform include but aren't limited to the following:

• Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base
• Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail
• Installation of specialty software which is not already packaged in SCCM
• Removal of devices from the network as directed by Security
• Assess issues and diagnose problems with printers
• Install printer toner

Required Education & Experience:

• High School diploma with 5+ years of prior relevant experience
• Customer service-focused attitude
• Current Secret clearance
• Ability to maintain a Secret clearance
• Past experience providing IT (Tier II) support in a Windows office environment
• Excellent written and verbal communication skills
• Use of an ITSM ticketing system

Job Type: Full-time

Pay: $ $50.00 per hour

Experience:

• Desktop support: 5 years (Required)
• IT service management: 1 year (Required)
• Windows office environment: 1 year (Required)

Security clearance:

• Confidential (Preferred)

Work Location: In person