Patient Scheduling Coordinator

The Scheduling Coordinator is the Director of First Impressions whose primary responsibility is to sweep patients off their feet by ensuring a comfortable, warm and efficient patient experience. Our practice provides top level patient service at every interaction, and our standards are high.

The Scheduling Coordinator is the Central Command Station of a busy orthodontic practice and must be able to manage multiple administrative tasks, a stellar patient experience all while maintaining an efficient and full schedule.

At Nova, our patient relationships drive our desire for excellence. If you care about making a difference and making connections - this role is for you

Schedule: 4-Day Work Week

Responsibilities

Greet and check in patients with enthusiasm.

Create, manage, and optimize the daily schedule.

Schedule appointments for new patients and next visits.

Verify patient paperwork.

Confirm patient appointments by phone, text, or email templates.

Monitor the flow of patients and adjust the schedule as needed to optimize Doctor and patient time most effectively.

Answer and field patient phone calls.

Assist with practice referrals, correspondence, and various other admin duties in support of the Office Manager and Doctors.

Communicate clearly about appointment types, expected visit length, and any special requirements.

Maintain tidy and welcoming front desk and waiting area

Assist with daily schedule reports and front office checklists

Team Collaboration

Communicate schedule changes to clinical team in real time

Work closely with Treatment Coordinators, Assistants, and the Doctor to ensure an efficient day

Support office projects, events, and team activities as needed

Skills & Qualifications

Previous dental or orthodontic front desk experience preferred but not required

Strong communication and customer service skills

Ability to multitask in a fast-paced environment

Detail-oriented with strong organizational skills

Comfortable with computer scheduling software

Positive, friendly, and professional attitude

Reliable team player with strong problem-solving skills

Physical Requirements

Ability to sit, stand, and move around the office throughout the day

Ability to use a computer, phone, and office equipment

Ability to lift up to 20 lbs (occasional supply boxes)

Work Environment

Fast-paced orthodontic clinical setting

Frequent interaction with children, teens, and parents

Team-oriented atmosphere

Job Type: Full-time

Pay: $ $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Uniform allowance
• Vision insurance

Work Location: In person