CMM Field Service Engineer

Alliance Metrology is seeking a motivated and experienced 
CMM Field Service Engineer
 to join our growing team. This hybrid role combines hands-on service, calibration, and applications support with customer-facing technical guidance. The ideal candidate is energetic, detail-oriented, and passionate about delivering exceptional service while helping customers improve their inspection capabilities.

This position plays a key role in both our service operations and our expanding equipment sales efforts. Candidates should have strong knowledge of CMM calibration and programming, particularly with 
Zeiss CMMs and Calypso software
, and should be eager to continue learning additional OEM systems as we sign on new partners.

Key Responsibilities

Field Service and Calibration

• Perform on-site CMM calibrations, preventative maintenance, diagnostics, and repairs
• Complete ISO 17025 and ISO 9001-compliant documentation and reports
• Install CMMs including leveling, setup, software configuration, and verification
• Troubleshoot mechanical, electrical, and software-related issues
• Maintain high standards of accuracy, quality, and customer communication

Applications Support

• Provide customer support for Zeiss Calypso programming and measurement strategies
• Train customers on CMM operation, probing techniques, and best practices
• Assist customers in optimizing inspection routines and improving throughput
• Support new machine installations with programming, part setup, and early-run support

Technical Sales Support

• Identify opportunities for upgrades, retrofits, probe systems, software modules, and accessories
• Assist in specifying CMM solutions based on customer requirements
• Help evaluate trade-ins and assess used equipment condition
• Provide preliminary technical recommendations to customers to support the sales process
• Gather project requirements and communicate them to the sales team

Internal Support

• Maintain detailed service notes and project records
• Assist in evaluating new OEM partnerships and expanding service capability
• Help develop company procedures, documentation, and best practices as we grow
• Represent Alliance Metrology with professionalism and a customer-first attitude

Required Qualifications

• Hands-on experience servicing or calibrating 
  CMMs
• Proficiency with 
  Zeiss Calypso
   and experience on 
  Zeiss CMM platforms
• Strong mechanical and troubleshooting skills
• Ability to read and understand technical drawings and GD&T
• Excellent communication skills and customer-facing professionalism
• Valid driver's license and ability to travel for field service work
• High energy, self-motivated, and able to work independently
• Ability to travel for multiple days at a time (80% travel expected)

Preferred Qualifications

• Experience with additional CMM brands (Mitutoyo, Hexagon, LK, Wenzel, etc.)
• Knowledge of multi-sensor systems, scanning probes, or advanced probing techniques
• Experience performing ISO-accredited calibrations
• Light sales or technical consulting experience
• Ability to train end users in CMM operation or programming

What We Offer

• Opportunity to grow with a rapidly expanding metrology company
• Hands-on exposure to a wide variety of CMM platforms and software
• Strong autonomy and the ability to help shape our service and applications department
• Competitive compensation, travel reimbursement, and advancement opportunities

Who Thrives in This Role

• Someone who enjoys solving technical problems and helping customers
• A technician engineer who wants more variety and autonomy
• A service tech who likes wearing a small sales hat without the pressure of closing deals
• A self-starter who wants to grow with a company and be part of building something long-term
• Someone who enjoys traveling and seeing many different manufacturing facilities