IT Network Specialist

Company Overview

0FOOTPRINT provides Managed IT Services, Cybersecurity, Cloud Data Centre Solutions, and custom IT solutions—all designed to reduce your financial footprint and boost operational efficiency

Proudly serving organizations across British Columbia, Alberta, Saskatchewan, and Ontario, 0FOOTPRINT is committed to providing regionally tailored IT support for growing businesses.

Summary
Join our team as a Network Specialist based in Richmond BC. You will play a crucial role in maintaining and optimizing our clients' network systems, ensuring reliable and secure connectivity that supports their growth and success.

Primary Responsibilities:

• Troubleshoot hardware (desktop/server) and liaise with vendors
• Knowledge of configuring network switches, firewalls and routers
• Install and maintain Windows Active Directory infrastructure
• Administer Linux and Mac environments
• Provide ongoing support to application server environments including Microsoft Dynamics and SharePoint, Azure
• Knowledge of Cisco Routing and Switching devices, Meraki and Ubiquiti Wireless Technologies, Palo Alto, Fortinet, Ubiquiti or Cisco Firewall Appliances, Load Balancers, SD-WAN, VOIP Telephony, Network performance and monitoring tools.
• Cyber Security / Network Security / Policy maintenance
• Maintain accurate documentation of network configurations, diagrams, and operational procedures.
• Generate regular reports on network performance, security incidents, and compliance status.
• Contribute to the development of network-related policies, procedures, and guidelines.
• Provide managed services support including patching, asset management, licensing and monitoring emails and operational alerts
• Perform ticketing and time entry in centralized invoicing systems
• Provide documentation and standardization of work, procedures and policies
• Deliver projects end to end, including effective communication with customers

Understand local area networking and setting up and configuring end user devices

• Strong knowledge of Windows Active Directory
• Experience with setting up and maintaining Linux environments
• Experience 3+ years working in network, desktop and server support

Qualifications

• BS/BA degree in Computer Science, Management Information Systems, or related Information Technology Discipline or equivalent work experience
• Current certification in at least two of the following: CCAA, CCEA, CCEE, CCIA, MSCE CCNP/CCIE, Microsoft Azure Solutions Architect Expert, Azure Network Engineer Associate and/or VCP a definite asset

Additional Requirements·

• Must be legally allowed to work in Canada.
• Having the ability to work independently without needing constant supervision
• Availability to work after hours and – some weekend work required
• No remote work — must work on-site in Richmond office daily
• Ability to travel to client sites as needed with access to company vehicle
• Strong troubleshooting skills (mandatory).
• 2+ years of Deskside Support Technician or similar experience.
• Ability to follow processes and manage tickets professionally.
• Strong customer service, relationship-building, and time management abilities.
• Solid problem-solving skills.
• Participate in after-hours support on-call rotations as required.

Benefits

• Extended health, dental and vision coverage
• Career growth opportunities through mentoring, supported professional development, and certification programs
• A casual work environment
• Annual company bonus based on performance
• Annual company events, catered lunches, and a fully stocked fridge with coffee, pop, and sparkling water
• Imagine working for a company where you can learn, grow and make a difference in an easy to access location with free parking, close to all the amenities of Vancouver, Richmond

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

• Casual dress
• Company car
• Dental care
• Extended health care
• On-site parking
• Vision care

Work Location: In person