Service Advisor

Job Description – Service Advisor

Functions:

• Customer Relations
• Sales/Marketing
• Interdepartmental Relations
• Collecting Diagnostic Information, Quality Auditing
• Process Service Information
• Scheduling

Competencies:

• Adaptability
• Analysis
• Continuous Improvement
• Customer Enthusiasm
• Judgement
• Organizing and Planning
• Teamwork
• Communication

Reports to:

Service Manager

Management/Business Skills Required:

• Ability to receive customers with courtesy and efficiency
• Knowledge of appropriate telephone techniques
• Ability to answer customers' questions on the phone
• Ability to encourage vehicle service/maintenance and problem prevention with customers
• Knowledge of automotive systems and ability to explain systems and repairs to customers of varying levels of technical understanding
• Ability to properly document customer concerns on customer service orders
• Knowledge of warranty and service/insurance policies
• Ability to readily work with numbers, mathematics, high-dollar amounts
• Ability to estimate time of service or repair job for purposes of efficient scheduling
• Commitment to work safely, within the dealership safety program and industry standards for safe work

Work Orientation Factors

• Much customer contact
• Contact with customers from a variety of backgrounds
• Professional image essential
• Constant interruptions
• Much contact with people in all dealership departments

Position Summary

The Service Advisor:

• Is responsible for establishing rapport and trust with customers.
• Documents vehicle problems by listening to customers describe them and by asking probing questions.
• Road-tests customer vehicles to confirm problems and, after service, to ensure that repairs have been completed.
• Maintains extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointments/scheduling systems to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
• Constantly communicates with Technicians to obtain information on needed vehicle repairs.
• Recommends additional maintenance and repair services to customers when appropriate.
• Should be capable of working independently, managing their own time and workflow.
• Dedicated to protecting themselves and others by working safely within the dealership and industry safety program/recommendations

Work with one of Canada's largest privately owned automotive groups and one of Canada's 50 Best Managed companies.

Murray Dodge Jeep Ram is committed to creating a diverse workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Reasonable accommodation is available to applicants with disabilities upon request.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care

Application question(s):

• Are you eligible to work in Canada?
• Do you have a valid Canadian driver's license?

Work Location: In person