Front Desk Agent

Job Overview
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, a welcoming demeanor, and the ability to manage multiple tasks efficiently in a challenging environment. Bilingual or multilingual abilities are highly valued to assist a diverse guest population.

Key Accountabilities

• Provide the highest level of customer service for our guests.
• Register guests, verify pre-registrations, assign rooms, obtain information and signatures; issues door cards; verify credit cards; provide directions to rooms.
• Posts daily rooms and outstanding charges.
• Balances all revenue totals of cash and credit against revenue reports; prepares credit and cash summaries and posts to ledger account.
• Manages telephone messages, calls, and faxes for guests; manages incoming mail, packages, baggage, freight, and other guest items.
• Inform guests of hotel policies and procedures; respond to guests' questions and concerns.
• Manages cashier duties, travelers' cheques, and exchanges foreign currency.
• Prepares guest bills, explains charges, and posts charges to guests' accounts.
• Manage other initiatives or duties as required.

Education and Qualification Requirements

• Previous experience at the front desk or hospitality roles is preferred; hotel experience is a plus.
• Excellent customer service skills with a friendly and approachable attitude
• Effective communication skills, including proficiency in multiple languages or bilingual abilities are highly desirable.
• Ability to operate multi-line phone systems efficiently.
• Knowledge of front desk operations and guest services procedures
• Professional appearance and demeanor suitable for representing the hotel brand.
• Ability to manage stressful situations calmly and effectively.
• Post-Secondary education or suitable combination of education and experience
• Computer literacy in MS Office
• RoomMaster/Travelclick and Profitek experience an asset (other hotel software acceptable)
• Flexibility to work various shifts as needed, including evenings or weekends if required.
• Minimum 2 years in Hotel Front Desk operations
• Casino experiences an asset
• First Nations experience an asset
• Other languages an asset
• Criminal Record Clearance mandatory

Work Environment Considerations

Regular casino/hotel environment; non-traditional work hours, standing and walking for extended periods of time. Days, Evenings, and Weekends

Special Working Conditions

The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department. Every team member will follow and support the Core Values, Mission, and Guiding Principles of the Stoney Nakoda Resort

Compliance Requirements

• Every team member must comply with all requirements of the corporate policies.
• Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible.
• Adhering to all company and regulatory policies as they relate to functions of the position.

Licensing or Certification Requirements

For positions that require special certification, the appropriate level of certification will be maintained.

Job Types: Full-time, Part-time, Permanent

Pay: $15.00-$19.00 per hour

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Tuition reimbursement

Ability to commute/relocate:

• Morley, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• Front Desk Agent: 2 years (preferred)

Work Location: In person