Assistant Director, MMA

About Queen's University

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We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

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Job Summary

A Brief Overview

The AD, Master of Management Analytics (MMA) reports to the Director, MMA. The incumbent will assume the primary management and leadership responsibilities as well as ensure the successful day-to-day execution of the MMA program including the completion of complex administrative duties including but not limited to, program scheduling, large-scale event planning, planning and coordinating residential and online class sessions in Kingston and at SmithToronto. This position will be based out of SmithToronto in Toronto, ON.

The AD manages and oversees all operational aspects of the MMA program including the formulation and implementation of program policies and the implementation and development of systems and procedures for the effective running of the program, working closely with other internal stakeholders. The AD will be the main point of contact for students, faculty and service departments within Smith for the MMA program. The incumbent is responsible for managing the admissions process, student progression through the program, general student counseling, assisting in program planning, curriculum, scheduling, course projects and financial planning. Successful execution of these management responsibilities contributes to the admission of excellent candidates to the program, the smooth running of the program and the graduation of students with the best possible preparation for leadership positions in the financial sector. The AD will coordinate with other program management staff to ensure that the program runs successfully. In conjunction with the Program Director and the Marketing & Communications team, the incumbent is responsible for managing the promotion and marketing of the program.

Job Description

What you will do

• Formalize and implement program policies and procedures. Manage all operational aspects of the program and by leading a team to provide support to faculty and students in program delivery. This includes program management support, course material production, facilities management, human resource management, program budget management, administering major course projects, admissions management and special event management. Ensure quality delivery of special events and manage invitation of guest speakers.
• Manage and participated in a customer-focused team that leverages Program Managers from supporting programs who provide support to program faculty, students and internal Smith departments. Assist in hiring and supervising full-time and casual staff, assisting in the development and delivery of performance reviews, and responsibility for any other performance related issues.
• In the absence of the Director, assume primary leadership role for the program and this includes, but not limited to; handling disciplinary matters, providing guidance to students, delivering unfavourable decisions, etc.
• Assist in the admissions process by working closely with the Application Advisor team to advise, assist, interview and assess potential candidates who are seeking admission into our program. The AD may be required to sit on the Admission Committee in the absence of the Program Director.
• Administer operational functions or processes. This involves the planning and execution of the residential and online classes and other program activities. This also includes participating in short and long-term project planning and implementation while verifying accuracy of outcome, and ensuring that the results meet the departmental standards and needs. Administrative support to senior staff may also be required such as confidential correspondence preparation, scheduling, participation in meetings, and document preparation.
• Act as a liaison between faculty, students and the university community. Track the progress of, and work with, all students to ensure they successfully progress through the program.
• Coordinate and manage all elements of the program experience; this requires a high degree of attention to detail. Elements include working closely with program faculty to ensure that they are scheduled properly, their course material has been communicated clearly and assignment and exam dates have been established. Working closely with external departments within Smith School of Business, act as a liaison to share information to ensure that the overall operation and execution of classes runs effectively. Responsible for the creation, maintenance and accuracy of the program portal, working closely with staff and external departments that provide content to the portal.
• Actively supports a diverse and inclusive learning environment for all students, staff and faculty
• As a member of the senior management team, take an active role in strategic planning by assisting in developing a marketing campaign and materials (both print and web). Responsible for the delivery of all outbound marketing presentations. This may require occasional travel and coordination during the program's marketing season. Coordinate data collection for external surveys for the purpose of rankings and listings. Attend alumni events and represent the MFIT program. Act as liaison between Smith School of Business, students, alumni and professional organizations.
• Primary contact for students who may experience academic or personal difficulties. Manage student expectations; primary contact for student executive council to resolve issues and ensure smooth delivery of program. Counsel student executive on sensitive issues pertaining to faculty, administration, or students. The general counselling of students on academic and non-academic issues.
• Professional interaction with all clients, staff and senior administrators; communicating issues in a professional manner; and being an effective and supportive member of the operational team. Ability to work outside the functional team to support all aspects of program delivery and administration when called upon. Supervision of casual staff during onsite residential sessions. Provide guidance to administrative staff that support the assignments, exams and grades functions of the program.
• Undertake other duties or special projects as required in support of the department.
• Demonstrated interest in, and curiosity about, analytics, artificial intelligence, and data-driven decision-making, with the ability to translate emerging trends in AI and analytics into compelling value propositions for prospective students and external partners.
• Enthusiasm for staying current with industry developments in analytics, AI, and digital transformation, and leveraging this knowledge to enhance program relevance, student experience, and employer engagement.

• Ability to engage confidently with faculty, students, and industry partners on topics related to analytics, applied AI, and real-world business applications.

• Acts as a front-facing ambassador for the MMA program, with a strong passion for recruitment, outreach, and relationship-building with prospective students.

• Demonstrated sales mindset: ability to communicate program value clearly, build rapport quickly, address candidate concerns, and effectively "sell" the MMA experience to high-potential applicants.
• Comfortable in high-volume, people-facing environments including information sessions, admissions interviews, recruitment events, and one-on-one candidate conversations.
• Naturally extraverted, persuasive, and energetic, with confidence presenting to diverse audiences both in person and virtually.
• Partners closely with Marketing & Communications to refine recruitment messaging, storytelling, and outreach strategies targeted at analytics-focused candidates.
• Strong interest in developing and expanding experiential learning opportunities, including industry projects, applied analytics challenges,
• Proactively builds and nurtures relationships with industry partners, alumni, and professional organizations to enhance student learning and career outcomes.
• Collaborates with faculty and external stakeholders to integrate real-world analytics and AI use cases into the curriculum and co-curricular programming.
• Supports the design and delivery of high-impact events that connect students with industry, alumni, and the broader analytics ecosystem,
• Position is based in Toronto (SmithToronto) and requires a strong, consistent in-person presence to support students, faculty, recruitment activities, and industry engagement.
• Offers limited hybrid flexibility, recognizing the importance of face-to-face interaction for recruitment, relationship-building, and program delivery.
• Willingness to work occasional evenings and weekends to support recruitment events, student programming, and industry engagement activities.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources