Data & Support Analyst Retail Automotive

Company Description

Marsim Auto Group is a family-owned, community-focused automotive retailer headquartered in North York, Ontario. With three brands and roughly 180 employees, the group proudly represents Hyundai, Genesis, and Kia, and continues to grow its footprint in the Canadian market. Known for its commitment to customer service, integrity, respect, and results-driven performance, Marsim Auto Group is entering a new chapter in 2025 with all three dealerships opening brand-new, state-of-the-art locations, featuring flagship stores at Dufferin and Highway 401.

Role Description

We are seeking a
Data & Support Analyst
to join our dynamic team. This is a high-visibility role at the center of our employee interactions, working closely with stakeholders across sales, service, parts, ecommerce, HR, and leadership. The ideal candidate will help us make better decisions with our
DMS and CRM data
, support our ongoing system enhancements, and serve as a key resource for managing day-to-day support requests. This role is full time and in-person.

What You'll Do

• Model, analyze, and maintain data from our DMS (PBS), CRM, and related platforms
• Translate business needs into clean datasets, reports, and actionable insights
• Coordinate system enhancements and updates, ensuring stakeholders stay informed
• Manage and triage support requests, resolving issues or escalating them as needed
• Partner with cross-functional teams to improve processes and optimize data flow
• Create documentation, guides, and training material to support system use
• Contribute to our data governance standards and best practices

What We're Looking For

• Must have experience working with automotive retail
  DMS/CRM systems
  (PBS, Dealertrack, Dealermine, etc.
• Strong analytical skills
• Experience with PBS is mandatory
• Excellent communication skills and a customer-focused mindset
• Ability to manage multiple tasks, prioritize effectively, and stay organized
• A collaborative team player who enjoys solving problems and improving systems

Build your future with Marsim Auto Group—a workplace where learning, growth, and career development come together.

• We offer a competitive compensation package paired with a comprehensive benefits plan designed to support you and your family.
• Enjoy exclusive perks like our exclusive Vehicle Purchase Program and Parts & Service Discounts.
• We are committed to your professional growth through ongoing training and development, with a strong track record of promoting talented employees from within.
• We want top talent and offer a referral program to thank our associates for helping us grow the team.
• We celebrate together—from personal milestones to team achievements—with regular events and recognition throughout the year.
• Free onsite parking available for all staff for your convenience.
• Marsim Auto Group offers a wide range of opportunities for career advancement and professional development.