Manager - Business Development & Operations

About Gorilla Repairs:
Gorilla Repairs is a tech driven maintenance company committed to changing the way consumers experience repair and maintenance services. With a dedication to quality and customer satisfaction, we pride ourselves on delivering reliable and efficient solutions to ensure the smooth operation of our clients' properties.

Job Description:

We are seeking a highly organized and motivated Business Development & Operations Manager to join our team at Gorilla Repairs. The Operations Manager will play a crucial role in the day-to-day operations of our company, with responsibilities ranging from client calls and coordination of our maintenance team and administrative tasks.

Responsibilities:

• Conduct client calls to generate new business opportunities
• Negotiate with vendors on daily rates and project budgets
• Coordinate with our maintenance team, ensuring efficient deployment and completion of tasks.
• Schedule maintenance appointments and coordinate with clients to ensure timely service delivery.
• Oversee inventory management and procurement of necessary supplies and equipment.
• Develop and implement operational policies and procedures to optimize efficiency and productivity.
• Monitor and analyze key performance metrics to identify areas for improvement and implement corrective actions.
• Handle client inquiries and complaints in a professional and timely manner, striving to maintain high levels of customer satisfaction.
• Assist with administrative tasks such as billing, invoicing, and record-keeping.
• Collaborate with other departments to streamline processes and enhance overall company performance.
• Stay updated on industry trends and best practices to ensure Gorilla Repairs remains at the forefront of the maintenance industry.

Requirements:

• Proven experience in business development and operations management
• Strong understanding of maintenance skills including general handyman, plumbing, electrical and other residential repairs
• Strong understanding of local market maintenance economics
• Strong leadership and interpersonal skills, with the ability to effectively manage and motivate a team.
• Excellent organizational and multitasking abilities, with a keen attention to detail.
• Exceptional communication skills, both written and verbal.
• Proficiency in Google Suite, Asana, Slack, Airtable, and other relevant software applications.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• A proactive and solutions-oriented mindset, with a commitment to continuous improvement.
• Understanding in preventive and reactive property maintenance.
• Strong problem-solving skills and the ability to troubleshoot operational issues.
• Excellent attention to detail and organizational skills.
• Ability to work independently with minimal supervision.
• Good communication and customer service skills.

Why Work at Gorilla Repairs?

• Entrepreneurial environment with a structured approach
• Easy team communication. Communication with our friendly team and job scheduling are done through user-friendly mobile applications.
• Career advancement & promotion opportunities
• Supportive and friendly company culture

If you are a results-driven individual with a passion for operations management and a desire to make a positive impact, we encourage you to apply for the position at Gorilla Repairs. Join the Gorilla Repairs team and be part of a company dedicated to excellence in maintenance services. Apply now to start your rewarding career with us

Job Type: Full-time

Pay: $55,000.00-$75,000.00 per year

Benefits:

• Paid time off

Ability to commute/relocate:

• Toronto, ON M5V 1P6: reliably commute or plan to relocate before starting work (required)

Work Location: In person