Hotel Night Auditor

Job description

Job Description

Summary

The Hotel Night Auditor will be responsible for conducting:

• Nightly audit, balancing and consolidating departmental ledger accounts.
• Preparation of various hotel operating reports.
• Front Desk Agent Duties
• Hotel Night Auditors are required to work a late evening and through the night shift on the front desk.
• They will make room reservations, provide information and services to guests and receive payment for services as well as specific night duties including the entering of accounting information
• Hotel security.
• Shuttle Service to Airport. Must have clean drivers abstract full class 5 without GDL
• Initial set up of Breakfast which includes cooking and baking.
• Hotel laundry.
• Breakfast set up and cooking
• In addition to their regular work duties, the Night Auditor must provide consistently high levels of customer service, ensuring that all hotel patrons enjoy their stay, and act as a spokesperson for the hotel at all times.

Core Competencies:

• Customer Focus
• Communication
• Team Work
• Problem Solving
• Accountability and Dependability
• Ethics and Integrity

Job Duties:

• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Answer inquiries regarding hotel services and registration by email, by telephone, and in person, provide information about services available in the community and respond to guests' complaints
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Present statements of charges to departing guests and receive payment.
• Daily accounting data entry and reconciliations
• Hotel security
• Post all daily room and outstanding charges.
• Balance all revenue totals of cash and credits against revenue report.
• Take over from the evening cashier, checking and accepting float and takings.
• Accept and lock away keys from various departments.
• Prepare hotel operating reports and complete audit package to laid-down standards.
• Correct any errors or omissions made by cashiers.
• Prepare Credit Card/Charge Card summaries and post to ledger account.
• Maintain a high standard of personal hygiene and appearance.
• Hold regular training and coaching sessions ensuring the correct performance of duties.
• Setup and maintain breakfast-light cooking and baking required.
• Shuttle services-Clean Abstract
• Laundry duties
• Pool area cleaning

Requirements

• High School Diploma, G.E.D. or equivalent
• Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
• Guest service trade certification is preferred
• 2 years of experience as a Hotel Night Auditor is preferred
• Experience in all aspects of customer service and people management
• Demonstrated ability to lead and direct a team
• Strong working knowledge of hospitality industry principles, methods, practices, and techniques
• Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to respond quickly in a dynamic and changing environment
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
• Knowledge of cost analysis, fiscal management, and budgeting techniques
• Able to effectively communicate both verbally and in writing
• Ability to coordinate and organize meetings, exhibits, and other events
• High level of proficiency with hospitality software packages. Manual dexterity required to use desktop computer and peripherals.

Full time hours: 30-40 per week

Job Types: Full-time, Part-time, Permanent

Salary: $16-$18 per hour

Job Types: Full-time, Part-time, Permanent

Pay: $16.00-$18.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site gym
• On-site parking
• Vision care

Experience:

• customer service: 1 year (required)

Work Location: In person