Housing Navigation Coordinator

Description
Position Summary
The Housing Navigation Coordinator leads the implementation and performance of the Housing Navigation Program, supervising a team of Housing Navigators and coordinating outreach and housing placement services for veterans and individuals experiencing homelessness. This role is essential in helping clients quickly identify and secure permanent housing and involves substantial collaboration with local agencies, landlords, and service providers.

Key Responsibilities
Program Leadership & Supervision

• Lead the Housing Navigation Program in alignment with funder and U.S.VETS requirements.
• Supervise, hire, train, and evaluate Housing Navigators.
• Provide training to internal and external staff on Housing Navigation services.
• Develop and implement program policies and procedures.
• Ensure program outcomes are met and reported.

Outreach & Housing Placement

• Conduct and oversee outreach in encampments and underserved areas.
• Build and maintain relationships with landlords, property managers, and real estate professionals.
• Assist clients with housing search, unit viewings, documentation, applications, and overcoming screening barriers.
• Coordinate housing-related services including tenant counseling, utility setup, moving arrangements, and financial assistance.

Client Support & Case Management

• Ensure proper assessment of client housing preferences and barriers.
• Oversee unit inspections to meet housing quality standards.
• Facilitate communication between Housing Navigators, Case Managers, and other staff.
• Monitor delivery of individualized services and support housing retention.
• Perform crisis interventions and consult with clinical staff as needed.

Data & Reporting

• Maintain internal and external databases with client demographics, services, outcomes, housing inventory, and trends.
• Monitor client case files and ensure documentation for housing applications is complete.
• Provide regular updates to leadership on admissions, discharges, and client developments.
• Participate in meetings with funders, agency management, and community partners.

Budget & Compliance

• Manage program budget and ensure proper use of funds.
• Coordinate allowable financial assistance for clients in compliance with funder and agency guidelines.

Qualifications
Qualifications
Required

• Bachelor's degree.
• Minimum of 2 years of supervisory experience in a related field (or 2 years of employment at U.S.VETS as a substitute).
• Strong leadership, conflict resolution, and communication skills.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Valid driver's license and ability to meet company insurance requirements.

Preferred

• Experience working with homeless and/or veteran populations.

Skills & Competencies

• Ability to engage diverse clients, staff, and community members.
• High level of integrity and confidentiality.
• Strong organizational and time management skills.
• Commitment to quality control and continuous improvement.

About Us
U.S.VETS is the nation's largest nonprofit provider of comprehensive services to homeless and at-risk veterans. Our mission is to end and prevent veteran homelessness by empowering veterans and their families through housing, comprehensive services, and advocacy.