Desktop Support Engineer II

Job Overview:
We are currently looking to hire a Desktop Support Engineer within our Advisor Affiliate Tech Support team. This position is critical for launching new offices for our Advisors. This person will work with various tech and business teams, as well as our customers to ensure the accurate and timely setup and delivery of tech hardware for our onsite deployment teams. This includes configuration and/or imaging, testing/troubleshooting, and documentation of new tech hardware to be used at our advisor locations. In addition, they will be responsible for inventory, asset management, shipping/receiving, and additional activities related to our remote office deployments.

This is an onsite position in our Fort Mill, SC office.

Responsibilities:

• Imaging of computer equipment (laptops) using SCCM, deployment scripts and checklists
• User profile setup for Windows devices, including configuration of various productivity and 3rd party software and applications
• Configuration of additional hardware including VOIP phones, network appliances (routers/switches), copiers/printers, etc.
• Troubleshoot hardware issues and trigger warranty processes with various manufacturers as needed
• Provide a high level of customer service to internal employees and customers on a daily basis
• Shipping/receiving equipment from our variety of vendors and sending to customers
• Weekly inventory process including organization and labeling for easy location as well as working with internal teams to obtain additional stock
• Track and catalog equipment sent to customers (documenting serial numbers and assigning in ITAM databases)
• Work with Asset Management team and vendors for end-of-life equipment for proper documentation and recycling of assets
• Update and maintain documentation relative to this position in approved tools and databases
• Provide a high level of customer service to employees starting at the LPL, tenured at LPL, and leaving LPL when it comes to desktop equipment distributing/collecting.
• Drive continuous improvement by thinking out of the box for potential solutions or ideas around streamlining back-office operations and tasks.

What are we looking for?
We want a hard working detail-oriented person capable of working independently and as part of a team that is passionate about technology and loves process and structure. The ideal candidate will have a knack for organization and strive to improve their area. They will be good communicators and able to meet deadlines and be flexible with work assignments.

Requirements

• Minimum of 3 years of experience with Windows OS and MS Office products
• Minimum of 2 years of hands-on desktop support experience
• Strong customer service and communication skills
• Working knowledge of tech inventory and asset management concepts

Core Competences

• PC hardware troubleshooting skills
• Windows 10 and MS Office 365
• Asset Management Knowledge
• Flexibility in work hours
• Ability to work independently and in a team
• Ability to learn quickly and apply knowledge to tasks
• Proven track record of organization and time-management skills
• Strong communicator with excellent customer service

Preferred

• Hands-on experience with networking and VOIP hardware/software configuration
• Exposure to general scripting
• ITAM certification

Pay Range:

$32.74-$54.57/hourActual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace. LPL supports over 29,000 financial advisors and the wealth-management practices of 1,100 financial institution, servicing and custodying approximately $1.9 trillion in brokerage and advisory assets on behalf of approximately 7 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation's leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

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• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here
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• Impactful Work: Our size is just right for you to make a real impact.
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