Communications Dispatcher

COMMUNICATIONS DISPATCHER TESTING - APPLICANTS WHO PASS THE APPLICATION REVIEW WILL RECEIVE A LINK VIA EMAIL TO TAKE THE ONLINE COMMUNICATIONS DISPATCHER TEST.

Incumbents work under the direction of the on-duty supervisor or designee, supporting law enforcement and fire/Emergency Medical Services (EMS) in strict adherence to established policies, procedures, protocols, and regulations.

• Operate multiple automated systems (e.g. Computer-Aided Dispatch (CAD), multi-channel radio, emergency telephone, and local and other jurisdictional databases).
• Maintain information confidentiality and security.
• Establish and maintain effective work relationships with clients, supervisors, County employees, elected officials, attorneys, law enforcement, judges, other agencies, and the public.
• Comply with Civil Service policies and regulations, collective bargaining agreements, County policies, department policies and laws to create a cooperative, safe, respectful and quality work environment.
• Receive incoming emergency calls requesting law enforcement or fire/medical assistance, identifying the type, seriousness, and emergency location and determining incident priority.
• Dispatch law enforcement, fire and/or EMS based on emergency type, needed units, and location of the closest and most suitable available units.
• Retrieve information (e.g. wanted persons, stolen property, vehicle registration, stolen vehicles, restraining orders, criminal histories, gang affiliation, parole status) from jurisdictional databases; provide information to law enforcement officers.
• Prioritize first responders' safety.
• Provide assistance to coworkers.