Assistant General Manager

We are seeking a motivated and hands-on Assistant General Manager (AGM) to support the day-to-day operations of our limited-service hotel. This role partners closely with the General Manager to ensure exceptional guest satisfaction, efficient operations, and strong financial performance. The ideal candidate is a proactive leader who thrives in a fast-paced environment and is comfortable working across multiple departments.

Key Responsibilities

• Support the General Manager in overseeing daily hotel operations, including Front Desk, Housekeeping, Maintenance, and Breakfast/F&B (as applicable).
• Act as Manager on Duty (MOD) as scheduled, handling guest concerns and operational issues promptly and professionally.
• Assist with hiring, training, scheduling, and coaching team members to ensure service standards are met.
• Ensure compliance with brand standards, company policies, and local/state regulations.
• Monitor guest satisfaction scores and online reviews; implement action plans to improve performance.
• Assist with budgeting, labor control, inventory management, and cost containment.
• Oversee cash handling, deposits, and basic accounting procedures.
• Support preventative maintenance programs and ensure the property is safe, clean, and well-maintained.
• Step in for the General Manager when needed.

Qualifications

• Minimum of 2 years hotel management or supervisory experience, preferably in a limited-service or select-service environment.
• Strong understanding of hotel operations, including Front Office and Housekeeping.
• Proven leadership and team-building skills.
• Excellent guest service, communication, and problem-solving abilities.
• Ability to work a flexible schedule, including weekends and holidays.
• Proficiency with hotel PMS systems (e.g., Opera, OnQ, FOSSE, SynXis, etc.) preferred.
• High school diploma or equivalent required; hospitality or business degree a plus.

What We Offer

• Competitive salary based on experience
• Health, dental, and vision benefits
• Paid time off and holiday pay
• Growth and advancement opportunities within the company
• Supportive team environment

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Work Location: In person