Operations Supervisor

Must be able to work 1st shift: 5:00am – 2:00pm (may vary based on business needs)

The 1st Shift Operations Supervisor is responsible for safely leading team members to meet and exceed our customer's quality and service expectations, while also meeting and exceeding Libbey's cost, quality, and efficiency goals.  The Supervisor will lead and manage through and with a staff of contracted team members to meet the daily demands for our customers, internal & external.

RESPONSIBILITIES

• Perform research and analysis; assist in the design and development of distribution processes which include quality, safety, cost reduction and operations to facilitate continuous process improvement
• Establish daily production goals and monitor intra-day performance to achieve these goals
• Work closely with key stakeholders: Customer Service, Sales, Inventory Control, Finance etc. to ensure delivery of all key service objectives
• Lead and participate in root cause analysis to identify problems and recommend changes
• Monitor production standards and develop programs to improve operational throughput
• Observe team member activities and work methods, recommend areas of opportunity
• Coach team members towards meeting goals
• Assist in training team members on distribution processes and equipment
• Assist the DC Manager in problem resolution relating to production, standard operating procedures, safety and quality
• Evaluate the performance of team members and communicate feedback regarding job performance and expectations in a timely manner
• Participate in distribution project teams acting as a co-facilitator or facilitator
• May act as a project manager on assigned projects
• May serve on cross-functional teams
• May perform other duties as assigned

REQUIREMENTS & QUALIFICATIONS

• High school diploma or GED required
• Bachelor's degree preferred; work experience strongly considered in lieu of degree
• Minimum 3+ years of multi-shift distribution center experience
• Hands‑on experience with dock operations (LTL & TL)
• Experience managing shipping cutoffs and working under tight, time‑sensitive conditions
• Technical skills in logistics processes and methods to include flow, cost efficiencies, engineered standards, equipment, safety and quality
• Analytical skills to include problem identification and resolution
• Ability to multi-task in a rapidly changing, deadline driven work environment, with minimal mistakes
• Ability to lead and develop people utilizing excellent communication skills
• Familiarity with Microsoft Office Suite
• Experience in Warehouse Management Systems (Manhattan, Red Prairie) essential
• A passion to grow personally and professionally, as well as develop others on your team
• Ability and willingness to work alternate shifts as required, to include weekends
• Bilingual (English/Spanish) strongly preferred
• Ability to safely operate a sit‑down forklift and a reach‑truck forklift

WORKING CONDITIONS

• May be required to work weekends
• May be required to lift 50 to 75 pounds
• Must be capable of sitting, standing, and/or walking for extended periods of time
• Required to work in a physical environment that is subject to temperature extremes
• May require the movement of mobile and fixed equipment

COMPETENCIES FOR SUCCESS 

• Take Control: ask for the direction and support you need to attain mastery of your objectives and ownership of your professional development.
• Be Engaged & Committed: lean in to learn, engage, and contribute, resulting in increased performance and personal satisfaction from your work.
• Be Accountable: hold yourself responsible for achieving your goals and successfully executing against the organization's initiatives.
• Continuous Improvement Mindset: Act with curiosity, proactively identifying and implementing changes to enhance work processes and outcomes. Consistently seek opportunities to improve efficiency, quality, and overall effectiveness. 
• Lead & Develop: Coach, mentor and motivate team members to drive high levels of productivity and achievement. Inspire and empower others to achieve organizational goals and be innovative in a safe environment. Drive engagement by fostering open communication and collaboration.
• Plan & Execute: Manage work effectively, setting clear performance expectations and holding yourself and team members accountable for outcomes. Actively monitor performance, providing clear and concise feedback. Act with fairness and integrity in all situations.