Therapy Operations Specialist

Local Agency: BrightStar Care of Frisco and Carrollton

Location: Richardson, TX

Position Type: Full Time

Req ID:

Benefits:
Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

At BrightStar Care Plano we're not just filling positions — we're building a team of passionate people who want to make an impact. Every voice is heard, every idea has weight, and every role plays a key part in our success. We believe in supporting our team members with the tools, trust, and flexibility they need to thrive — professionally and personally.

If you're looking for more than just a job — if you want to be part of a company that values growth, collaboration, and innovation — you'll feel right at home here.

We're looking for a teammate who thrives in a hands - on role, brings a strong work ethic, and always leads with integrity. The right candidate is naturally organized, can problem - solve on the fly, and uses critical thinking to make smart decisions in fast - moving situations. Most

importantly, we want someone who genuinely cares about people - a professional who takes pride in ensuring clients, families, and team members feel supported and valued every step of the way

What You'll Do

• Welcome new clients with care by entering them into our BrightStar Care database, ensuring every detail is accurate from the start.
• Coordinate meaningful connections by scheduling and staffing visits that match patient needs with the right caregivers.
• Keep care moving forward by tracking referrals and monitoring the start of care so clients never experience a gap in service.
• Be a trusted first point of contact by answering calls from clients, families, and team members with empathy and professionalism.
• Match care with need by gathering client information and aligning it with scheduling requirements using your organizational and problem -

solving skills.

• Deliver service that stands out by resolving requests quickly and accurately, escalating only when needed, and always aiming for client satisfaction.
• Listen with heart by responding to client calls in a compassionate, supportive way that reinforces trust and comfort.
• Champion quality and safety by upholding BrightStar's standards of care and consistency.
• Be the face of positivity by treating clients, colleagues, and the community with professionalism and respect.
• Build strong relationships by fostering ongoing connections with both office staff and field team members.

What We're Looking For

• Proven experience in home health scheduling — you know the flow, the demands, and how to keep everything moving smoothly.
• Strong communication skills with the ability to build trust and confidence when speaking with referral sources, clients, and families.
• Calm under pressure, with the ability to de-escalate issues and turn challenges into solutions.
• Background in fast-paced, high call volume settings, where organization and focus are key.
• Exceptional client service skills, both over the phone and in person, ensuring every interaction is professional and supportive.
• Expert multi-tasker who thrives on managing complex scheduling needs while maintaining accuracy and efficiency.
• Healthcare scheduling experience preferred, but we welcome proven scheduling expertise from similar industries.
• Tech-savvy professional proficient in web-based systems, MS Outlook, Word, and Excel.

Work Environment:

• Office Environment: high-paced office environment; continuous phone use/ringing; talking; various noise levels; interactions with employees and clients; sitting and standing for long periods of time; bending and stooping required; lifting up to 10 lbs.

Note: The job duties outlined above may change without prior notice based upon the needs of the company

.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift– Monday – Friday

Education:

• High school or equivalent (Required)

Work Location: In person – Richardson, TX