Logistics Coordinator

Job Title: Senior Transportation Coordinator

Location: DeKalb, IL

Contract: 3 months

Work Location: DeKalb, IL / Hybrid (work from home Mondays and Fridays, In office Tues/Wed/Thurs

Work Schedule: FT / 8 am - 5 pm

POSITION SUMMARY:

The Senior Logistics Coordinator is responsible for transportation load planning and order management prior to shipment, as well as managing specialized recovery and ensuring on-time delivery.

PRIMARY RESPONSIBILITIES:

Execute product transportation efficiently and effectively by leveraging available tools and processes to surpass service expectations.

Collaborate with cross-functional teams, including customer service, carriers, facilities, and deployment, while maintaining a professional demeanor in all forms of communication (in-person, phone, email, meetings, etc.).

Demonstrate initiative and make informed decisions independently, considering customer needs, facility requirements, and carrier capacity, while escalating issues as necessary.

Support the Client Operational Master Plan, Continuous Excellence Initiatives, and Continuous Process Improvement efforts.

Address and resolve conflicts and discrepancies in a positive, professional, and timely manner.

Functional Duties for Planning:

Manage planning anomalies and analyze non-routine problems to understand underlying issues.

Conduct final validation of plans and maintain accurate data.

Establish connections between appointments and transit times.

Create fully optimized freight orders.

Perform initial carrier selection and manage exceptions (including order changes, rush requests, and accessorial validation).

Oversee day-to-day carrier management.

Functional Duties for Service:

Manage on-time pick-up and delivery schedules.

Track shipments in transit and identify potential risks for mitigation.

Maintain accurate date and appointment management.

Handle exceptions.

Administrative Responsibilities:

Foster strong working relationships with both internal and external customers.

Communicate daily regarding successes and areas for improvement.

Engage in continuous education regarding Transportation and Supply Chain practices.

Handle confidential information with discretion.

Perform other assigned tasks, which may include attending meetings, participating in projects, traveling, and undergoing training, all aimed at maximizing value for Client.

EXPERIENCE:

High School Diploma, with a college education preferred.

Requires a professional approach to internal and external customers.

Transportation and/or logistics experience preferred

Experience in a tactical and fast-paced office environment

Strong customer service skills

SKILLS:

Strong verbal and written communication skills

Analytical, decision-making, and good judgment are required.

Strong interpersonal skills is a must.

Must be able to handle shifting priority requirements

Must be able to thrive in a team environment

Must be resilient to and embrace change

Must be proficient in Microsoft Office, Word, Excel, and Outlook Programs