Concierge Events Planner

Come join our family at In-N-Out Burger

We have an excellent opportunity for a full time Concierge Events Planner on the Concierge Events team in Irvine, CA. This position is responsible for the research, planning, and execution of Personal, Corporate, and Philanthropic travel for In-N-Out Burger's Owner and Family in partnership with the Travel Events Team.

General Responsibilities

• Provide concierge white glove level service in planning and on-site/off-site execution
• Research and coordinate travel arrangements ensuring that reservations for air travel, car rentals, and overnight accommodations are accurate and that itineraries and instructions are communicated in a timely manner.
• Analyze services provided by various vendors and provide recommendation as appropriate.
• With guidance from the Executive Events Manager, problem solve and make decisions utilizing policies, procedures, and business plans
• Work with the Executive Events team to plan 50+ events per year
• Collaborate and partner with the Executive Events Team as well as cross-functional teams in striving for successful high-quality events.
• Collaborate with team members in providing the highest-level of service and support.
• Providing on-site event support (weekday weekend) is required
• Research destinations, locations, and points of interest including resorts, hotels, campsites, and other accommodations as well as activities and transportation
• Develop and create trip presentations from research, collaborating with Executive Events Manager throughout.
• On-site or off-site support and concierge level service extended to family members/VIPs
• Create itinerary, travel documents, and operations plans
• Handle manage multiple expense reports
• Administrative tracking including logistics, flight travel logs, digital itineraries, budgeting, forecasting, and reconciliation.

Work Schedule + Benefits

• Full-time position, Exempt
• Pay Range is $89,000-$100,000

The above represents the expected pay range for this job requisition. Ultimately, in determining your pay, we will consider your experience and other job-related factors.

• Office Hours in Irvine, CA: Monday-Friday, 8:00 am-5:00 pm
• Nights, Weekends, and Holiday availability required
• Travel: 30%-40% travel, including overnight hotel stays, both domestic and international travel
• On-call availability for travel changes and modifications
• Excellent Benefits, to include Medical, Dental, Vision, Life Insurance, FSA's, 401(k)/Profit Sharing Plan, Adoption Assistance, Education Reimbursement, Supplemental Health Plans and Pet Insurance

Qualifications

• Bachelor's degree in Hospitality, Communications, or Business Administration preferred; and/or
• 5+ years experience as an Event Planner, Executive Personal Assistant, or Concierge Travel Planner required
• Polished verbal and written communication, problem solving, and detail oriented thinking/skills.
• Positive attitude, excellent follow-through, and strong communication skills.
• Exceptional customer service traits in handling VIP/Executive Family members requiring high touch reservation assistance.
• Ability to travel both domestically and internationally, 30-40% of the year
• Software proficiency in: Microsoft Office Suite and O365, Concur, Asana, Saber preferred

Physical Requirements:

• Must be able to stand and walk for long periods of time during events
• Must be able to lift up to 50 pounds at times
• Must be able to work a variety of hours in order to accommodate events

Work Location Details

In-N-Out Burger plans to bring its west coast headquarters team back together under one roof by the end of 2029. After maintaining two Southern California office locations for many years, the company will permanently close its Irvine office in 2029 and once again headquarter the company's western territory solely in Baldwin Park, California, where the company was founded in 1948. Newly hired Associates in Irvine will be eligible to participate in the group move to Tennessee with relocation assistance or work from our western headquarters in Baldwin Park, CA, upon its opening in 2029. We are sharing this information early so candidates can make informed decisions while considering a career with In-N-Out Burger.

ABOUT In-N-Out Burger

In-N-Out Burger was founded in 1948 by Harry and Esther Snyder in Baldwin Park, California, and remains privately owned and operated. Under the direction of the Snyder family, the company has opened restaurants throughout California, Nevada, Arizona, Utah, Texas, Oregon, Colorado and Washington. In-N-Out Burger's menu has remained the same since 1948, and we have maintained a simple philosophy – serve only the highest quality product, prepare it in a clean and sparkling environment, and serve it in a warm and friendly manner. We have built a reputation for fresh, made-to-order foods prepared and served by friendly, well trained Associates.

In-N-Out Burger offers a competitive salary and comprehensive benefits package. We are an Equal Opportunity Employer by choice. Should there be a need, In-N-Out Burger will provide reasonable accommodation to complete the interview process upon request.