HR & Operations Coordinator

Brief Description
The Alaska Primary Care Association's (APCA) mission is Advancing Alaska's Wellness. The organization's vision is to be the ally for all Alaskans to live their healthiest lives. Our core customers are Alaska Community Health Centers. We are a team of highly qualified and effective professionals in an array of community-minded and -focused areas of study who love to help communities improve access to health and healthcare.

We strive to deliver high quality and tailored training and technical assistance to Community Health Centers and other community health providers in policy, workforce development, clinical care, financial sustainability, governance, and quality.

Position Summary

The HR & Operations Coordinator supports APCA's Organizational Development (OD) department by ensuring smooth and efficient HR, administrative, and operational functions. This role is central to employee engagement and HR processes, including recruitment support, onboarding, and maintaining accurate personnel records. It also manages front-office operations, internal communications, and event logistics to maintain a professional and welcoming workplace. By balancing HR and operational support, the position strengthens organizational efficiency, enhances the employee experience, and contributes to the overall success of APCA.

Essential Duties And Responsibilities Include The Following
Other duties may be assigned, as necessary.

HR Administration

• Maintain accurate personnel files and updates to the human resource and finance system to include compensation, benefits, and status changes.
• Schedule and set up recruitment and orientation meetings to include interviews, new hire orientations and "meet-and greets" with staff.
• Facilitate New Hire Orientation sessions.
• Update employees on changes to policies, procedures, and benefits.

Employee Engagement

• Serve as first point of contact for internal inquiries and requests.
• Set up and support in person and virtual internal staff meetings.
• Communicate internal updates to all employees via email and Teams.
• Track employee progress on professional development goals, credentials and training.

Operations & Administrative Support

• Greet visitors and maintain a professional, welcoming front-office presence.
• Manage main phone line, office mail and visitor inquiries.
• Maintain a clean and well-organized office environment.
• Inventory and purchase office supplies and equipment.
• Organize and track office equipment and technology.
• Reserve in state and out of state travel accommodations.
• Coordinate event logistics to include scheduling, catering and room setup.
• Provide general administrative support to OD team and leadership as needed.

Qualifications / Knowledge
Required

• Associate degree in Business Administration or related field. Experience may be considered in lieu of education.
• 1-3 years of relevant experience.

Preferred

• Bachelor degree in Business Administration, or related field.
• Experience working in Human Resources.
• SHRM-CP

Skills And Abilities

• Exceptional customer service with internal and external customers and partners.
• Clear communication and professionalism during regular interactions with team members, clients, and stakeholders.
• Capacity to handle multiple tasks and prioritize effectively.
• Proactively communicates and addresses challenges with customer-focused solutions.
• Strong attention to detail in reviewing, handling, and documenting sensitive information.
• Ability to handle sensitive information with discretion.
• Willingness to sign and adhere to confidentiality agreements.
• Problem solving and troubleshooting basic technical issues with virtual meeting platforms, workstations, and internal applications.
• Proficiency with Microsoft Office/Office 365 to include Outlook, Word, PowerPoint, Excel and SharePoint.

Supervisory Relationship

• Received
• Works under the direct supervision of the Organizational Development Director. Performance is assessed through review of work, integration, and cooperation within the Department and APCA, communication with all stakeholders, quality and timeliness of deliverables and associated criteria.

Language Skills

Required

• Fluency in written and spoken English required.
• Superior written and oral communication skills.

Travel Required

• In-city travel by personal vehicle for meetings, tasks, and errands as needed. Mileage is reimbursed per APCA policy.
• Occasional travel may be required for meetings, training, or conferences.

Hours per Week

This is a full-time position, 40 hours/week. Generally, the hours are 8:00 a.m. to 5:00 p.m.

Physical Requirements

This position is classified as light work under the U.S. Department of Labor's physical demand categories. Light work involves:

• Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently to lift, carry, push, pull, or move objects, such as event materials, supplies, or office equipment.
• Frequent standing, walking, and moving throughout office and event environments, including training rooms, conference spaces, and community sites.
• Occasional setup and teardown of materials or equipment for events, presentations, or meetings.
• Frequent use of hands and arms for typing, handling documents, using office or audiovisual equipment, and coordinating resources.
• Visual and auditory acuity sufficient to read documents, operate computers, engage with participants, and manage programs effectively.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in accordance with the Americans with Disabilities Act (ADA).

Work Environment

In-city travel by personal vehicle for meetings, tasks, and errands as needed. Mileage is reimbursed per APCA policy. In-state and out-of-state travel may occur.

NOTE: Any description of work is a picture of the major responsibilities of a position at a given point in time. Jobs are dynamic and assignments/priorities may change. The primary purpose of this description is to outline and communicate key tasks and expectations for the position. This description does not imply or create a contractual relationship. Alaska Primary Care Association is an at-will employer.

APCA complies with applicable federal, state, and local laws governing employment to include: the Equal Employment Opportunity Commission (EEOC) and Alaska Department of Labor (AK DOL) regulations and guidelines including current EEOC guidelines regarding discrimination, harassment, sexual harassment, retaliation and prohibited policies and practices, the Alaska Human Rights Law, or Title 5 of the Anchorage Municipal Code.