Job Details Job Location: Store - Portage - Portage, IN 46368 Position Type: Full Time Education Level: High School Salary Range: $56,650.00 Salary Travel Percentage: Up to 25% Job Shift: Day Job Category: RetailJob Objective:
To manage the daily operations of a fast-paced retail store, ensuring smooth and efficient processes across all areas, including customer service, inventory management, and sales. The role is focused on creating a positive and welcoming shopping experience for customers while maintaining a productive work environment for staff. This position reports to the District Manager who evaluates performance annually.
In addition, embodies the Goodwill Mission to: "Empower people to achieve their most abundant life" and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.
Supervisory Responsibilities:
Production Managers. Assistant Managers. Essential Job Functions:
Recruit, train, and manage staff while ensuring adherence to company policies and procedures, holding team members accountable for performance and conduct. Oversee and manage all operational processes within the store, ensuring smooth day-to-day activities and efficient workflow across all departments. Monitor and analyze store sales, payroll, and other financial metrics, making adjustments as needed to maintain profitability and meet financial targets. Maintain a safe and secure work environment by implementing safety protocols and proactively working to prevent internal theft and shoplifting. Communicate effectively with the District Manager regarding any operational issues or challenges and collaborate on developing and executing corrective action plans to address identified problems. Other duties as assigned by supervisor. Qualifications
Required Education and Skills:
High school diploma or equivalent, or the ability to obtain through The Excel Center. Minimum of two years of supervisory experience. Strong leadership, supervisory, and team management skills with the ability to motivate staff and hold them accountable. Excellent communication skills, both verbal and written, for interacting with staff, customers, and management. Solid understanding of sales, budgeting, financial reporting, and inventory management to ensure store profitability. Proficiency with point-of-sale systems, Microsoft Office Suite, and retail software. Ability to resolve customer issues professionally and maintain excellent customer service standards. Strong problem-solving, critical thinking, and organizational skills to manage operations efficiently in a fast-paced environment. Knowledge of product merchandising techniques and commitment to creating a positive, inclusive store atmosphere. Ability to pass a criminal background check and drug screen. Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites. Qualifications:
Authorized to work in the United States. Flexible availability, including nights and weekends. Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs. Ability to effectively and safely use standard office and light industrial equipment. 
