Self-Directed Services Supervisor

Job Overview:

This position supervises the staff and team in our Self-Directed Services Department. This is a statewide position that will support billing and payroll functions within our Self-Directed Services Department. That work can be done in office, remote and hybrid. We would like to represent many communities with this role but the ideal candidate should reside in Wisconsin. Some training will be required in-person for up to the first 90 days. Training sessions may be hosted in Eau Claire, WI, virtually from anywhere in the state of Wisconsin, or in-person in the specific communities. Travel is required for this position.

Are you looking for an opportunity to create an impactful change in the community and in the lives of others? UCP Self-Directed Services Supervisor promotes a positive and encouraging atmosphere to assist payroll and billing specialists with their daily tasks and ongoing training. We offer full training and shadowing to supervisors and other UCP Staff. Our program has seen success with our innovative and collaborative approach centered around relationship-building. With this success, UCP Intake and our Self-Directed Services Program is looking for others to join us as we rapidly grow and expand our services.

Job description:

We are looking for a full-time Self-Directed Services Supervisor with excellent people skills to support our Intake, Billing and Payroll Specialists with incoming timecards, billing, paperwork, processing documents, and completing reviews. As an Supervisor, your responsibilities involve managing the Payroll and Billings Staff, continuous staff training, and be the main point of contact for department-specific questions and processes.

To be successful as an Supervisor you should have excellent listening and organizational skills, be detail-oriented and have demonstrated leadership. An outstanding Supervisor should be an excellent communicator and knowledgeable about customer relations.

Primary Duties Include:

• Assist Specialists with paperwork and questions
• Complete all reviews and reports in a timely and efficient manner
• Assisting Specialists with correct processes and standards
• Ensure member and client satisfaction through good customer relations
• Attend management meetings as necessary
• Identify training and department needs
• Manage the Department
• Manage electronic communication
• Use several databases simultaneously

Minimum Qualifications

• High school diploma or equivalent.
• At least 1 year of Supervisor or Payroll/Billing Specialist experience
• Excellent written and verbal communication skills.
• Leadership and problem-solving skills.
• Strong time management skills.
• Ability to work independently or in a team effectively.
• Proficiency in computer and phone skills.
• Good communication, listening, and interpersonal skills.
• Strong organizational skills with attention to detail for managing multiple tasks efficiently.

Ideal Qualifications

• Associate's or Bachelor's degree in Human Services, Social Work, or Human Resources related field.
• Prior work experience in human services, social work, or related field.
• Knowledge and experience with Self-Directed Services in either the Children's Wavier or Family Care or IRIS programs.
• Knowledge and experience as a Human Resources On-boarding.
• Knowledge and experience with payroll and billing.

Maintain efficient work methods and production goals

Expectations:

• Conduct staff meetings.
• Participate in performance reviews.
• Maintain an updated calendar including work schedule, meetings, deadlines, and events.
• Effectively communicate ideas and department needs using clear verbal and written communication.
• Ensure safe work practices and procedures.

Professional Development and Personnel Requirements

Expectations:

• Follow UCP Company Values of Customer Service, Quality, Teamwork, Diversity, and Trust.
• Handle sensitive and protected client and business information in a highly confidential manner.
• Handle all communication with all clients, customers, vendors, and other staff members effectively and respectfully.
• Follow Employment and Safety Guide policies and best practices.

Benefits

• Benefit eligible for Aflac insurance
• Supportive work-life balance
• Continued training and shadowing provided, growth opportunities
• Paid sick and vacation time
• Edward Jones Simple IRA
• Mileage Reimbursement
• Drama-Free work environment
• Support a work-life balance
• Flexible schedule

Job Type: Full-time

Pay: $ $21.00 per hour

Benefits:

• Flexible schedule
• Paid time off
• Retirement plan

Work Location: Hybrid remote in Eau Claire, WI 54701