Entry Level

Are you warm, caring, friendly, and passionate about providing excellent service? Are you excited about giving back to your community? Are you looking for an entry-level position that promises career development? If so, we want to talk to you - we are currently looking for Customer Service Superstars to join our Team

An Associate Member Relationship Specialist (Teller 1) provides exceptional face-to-face member service in our branch locations.

Position hours vary between:

• 8:30 am - 5:30 pm Monday through Friday
• 8:30 am - 2:30 pm Saturday

This opportunity is ideal if you are:

• Excited about providing amazing service to our members and the community.
• Looking for a position that will establish and grow your career.
• Interested in learning how to open financial memberships and assist with loan requests.
• Passionate about financial education and finding solutions.

Essential Functions and Responsibilities

• Personally, provides exceptional member service; uses Service Standards in every work-related interaction.

• Actively participates in meeting the goals of the department and the Credit Union.

• Provides excellent service by using a positive and professional tone to assist members and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service.

• Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously.

Service

• Assists members with routine transactions and service requests, including but not limited to; positively identifying individuals, negotiating checks, receiving deposits, card services, etc.

• Assists with member research and problem resolution.

• Accurately completes member service requests, and places proper attention to data accuracy, policies and procedures, cash management and balancing, and branch safety/security routines.

• Works within given limits and authority; proactively seeks supervisory assistance as needed.

• Promotes credit union products and services and actively refers members to credit union partners as appropriate.

• Has an open mind; can conceptualize and proactively solve problems in pursuit of exemplary service to members, teammates, and the organization.

• Is courageous and willing to make decisions that result in positive member outcomes.

Development

• Exemplifies the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development.

• Successfully completes all learning events and academies on schedule, effectively communicating with mentors and leaders with the purpose of achieving learning objectives.

• Actively participates in organizational projects and promotions; Develops a thorough knowledge of credit union products, services, rates, and partnerships.

• Suggests and participates in credit union community service opportunities and events.

• Maintains a working knowledge of