General ManagerWindow Hero Nashville - Franklin TN • Nashville, Tennessee, United States
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General Manager
Window Hero Nashville - Franklin TN
- Nashville, Tennessee, United States
- Nashville, Tennessee, United States
À propos
Benefits:
- Bonus based on performance
- Company car
- Competitive salary
- Profit sharing
- Training & development
Location: Nashville / Middle Tennessee
Industry: Exterior Services (Residential & Commercial)
Reports to: Owner
About the Role
We're looking for a hands-on General Manager to run and grow an exterior services business serving both residential and commercial customers across the Nashville area. While the business includes residential work, a meaningful portion involves commercial and multi-day projects, making prior commercial experience essential.
This role is for someone who leads by example—supporting the team, setting clear expectations, and ensuring crews, equipment, and customers are all taken care of. The owner is engaged and accessible, but the General Manager is responsible for the daily health of the operation and for helping the business grow through strong execution and relationships.
What You'll Be Responsible For
- Overseeing all day-to-day field operations and service delivery
- Hiring, training, scheduling, coaching, and—when necessary—terminating crews
- Planning and managing larger commercial and multi-day jobs, while maintaining strong residential execution
- Managing trucks, trailers, pressure washers, soft wash systems, and other equipment to ensure everything is safe, reliable, and job-ready
- Managing and strengthening customer and client relationships, including commercial accounts
- Serving as a primary point of contact for key clients to ensure satisfaction and repeat business
- Identifying opportunities to grow existing accounts and support new business through operational excellence
- Using the CRM to manage scheduling, job flow, communication, and follow-up
- Setting the tone for professionalism, safety, and customer experience
- Working closely with the owner to improve systems, efficiency, margins, and scalability
Required Experience & Skills
- Prior management experience leading field crews
- Commercial services experience (required)
- Experience hiring, managing, and terminating employees
- Hands-on responsibility for fleet and equipment management
- Strong working knowledge of CRMs and job management systems
- Proven ability to project manage larger commercial jobs from planning through completion
- Experience interacting directly with customers and commercial clients
- Clear communicator who can represent the company professionally
Preferred Experience
- Exterior cleaning (pressure washing, soft washing, window cleaning, roof washing, etc.)
- Facilities services, construction, or property services background
- Experience maintaining long-term commercial client relationships
What Success Looks Like
- Crews are supported, prepared, and productive
- Commercial jobs are planned and executed smoothly
- Clients feel informed, respected, and eager to continue working with us
- Equipment downtime is minimized
- The business grows through repeat customers, referrals, and strong execution
The Type of Leader We're Looking For
- Leads from the front and supports the team
- Holds people accountable with fairness and clarity
- Focuses on removing obstacles so others can do their jobs well
- Organized, steady, and solution-oriented
- Takes ownership of outcomes without ego
Compensation & Growth
- Competitive base salary
- Performance-based incentives tied to operational and financial results
- Opportunity to grow with the business as it scales
Compétences linguistiques
- English
Avis aux utilisateurs
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