IT Service Desk Specialist

Summary of Job Description:

Little Flower is seeking a detail-oriented and technically proficient IT Service Desk Specialist to join our team supporting end users at multiple locations. This position serves as the primary point of contact for end-user technical support across the organization.

The ideal candidate will combine strong customer service skills with technical troubleshooting abilities to effectively resolve a wide range of IT issues while ensuring minimal disruption to business operations.

About Little Flower

Little Flower Children and Family Services of New York is a human services nonprofit supporting the well-being of children, youth, families, and individuals across New York City and Long Island since 1929.

Our staff of more than 500 builds well-being by providing prevention services, foster care, residential treatment care, adoption services, programs and services for individuals with developmental disabilities, and medical and mental health services.

Principle Responsibilities:

• Technical Support:

• Provide technical support for end-users via phone, email, ticketing system, and in-person

• Perform Windows user profile configurations and troubleshooting:
• Set up new user profiles and troubleshoot profile issues
• Configure desktop environments and personalization settings
• Manage user preferences and application settings
• Manage Microsoft 365 and email support:
• Set up and troubleshoot Microsoft 365 desktop applications, outlook profiles and configurations
• Resolve email delivery, synchronization, and attachment issues
• Configure email signatures, rules, and auto-replies
• Assist with calendar sharing and meeting scheduling
• Manage file access and storage solutions:
• Set up and modify folder permissions and access controls
• Manage file shares and OneDrive synchronization issues
• Assist with SharePoint document library access and permissions
• Help users with file recovery and version history
• Provide comprehensive printer and peripheral support:
• Install and configure network and local printers
• Troubleshoot printing issues (paper jams, connectivity, driver problems)
• Replace toner cartridges and perform basic printer maintenance
• Set up scanning to email and network folders
• Resolve connectivity and remote access issues:
• Troubleshoot VPN connection problems
• Assist with Wi-Fi connectivity, configuration, and troubleshooting
• Help with remote desktop and application access
• Configure mobile device email and application access
• Troubleshoot and resolve issues related to:
• Hardware: Workstations, laptops, mobile devices, VOIP phones, printers, and video conferencing equipment
• Software: Microsoft 365 suite (Office apps, Email, Teams, SharePoint), Zoom, Adobe, Sage, and other line-of-business applications
• Infrastructure: Windows 10/11, file shares, print services, network connectivity
• Security: Password resets,