Hotel Front Desk Agent

• Welcome guests in a friendly, prompt and professional manner.

• Register guests, issue room keys, provide information on hotel services and room location.

• Up-sell rooms where possible to maximize hotel revenue.

• Handle overbooked or 'walked' guests.

• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit.

• Communicate any outstanding guest requests or issues to management that may require

• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

• Promote team work and quality service through daily communications and coordination with other departments.

• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

REQUIREMENTS:

• High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred.

• Previous Front Desk experience at a Hilton Hotel.

• Must speak fluent English. Other languages preferred.

• Proficient with computers.

• The ability to provide excellent customer service and maintain a professional demeanor at all times.

• Must be fully vaccinated.

Other:

• Frequently standing up behind the desk and front office areas

• Carrying or lifting items weighing up to 50 pounds

• Handling objects, products and computer equipment

• Use a keyboard to operate various property management and reservations systems, etc.

• Communication skills are utilized a significant amount of time when interacting with guests and employees.

• Reading and writing abilities are utilized often.

• Basic math skills are used frequently.

• Problem solving, reasoning, motivating and training abilities are often used.

• May be required to work nights, weekends, and/or holidays.

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday

• Weekends

• Front Desk Agent: 1 year (Preferred)

Work Location:

• One location

Communication method(s) used:

• Phone
• Chat
• In person

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

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Job Types: Full-time, Part-time

Pay: $ $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person