Case Management Technician VA

JOB TITLE Case Management Technician Virginia

SUMMARY:

Program Technician performs selected case management support and administrative responsibilities related to provision of consumer services. Manages data and tracks information needed for multiple program areas. Must exercise sound judgment, demonstrate initiative, display strong organizational skills, develop and maintain good working relationships with all staff and clients.

Education: High School Diploma/GED preferred with applicable experience.

Licensure: N/A Certification: N/A

Experience: Experience in customer service preferred.

Knowledge/Skills:

Ability to maintain composure in customer/team interactions.

Ability to follow written and verbal directions.

Verbal/written communication skills.

Organizational ability.

Computer skills including Word, Excel. WAMS MES Ascend

EQUIPMENT: Any equipment required to perform the functions of the position.

MAJOR DUTIES AND RESPONSIBILITIES:

1. Ability to navigate the VA Waiver Management System and ensure requirements are completed.

2. Request medical and other service records

3. Organize tracking of annual service plans, quarterly updates, billing reports, service reports and all other paperwork.

4. Keep minutes of Team meetings and other meetings as assigned.

5. Assemble intake packets.

6. Maintain SIS data base on staff/consumer data

7. Update data in electronic health record (EHR).

8. Gather documents from EHR for audit/review purposes.

9. Assist with transportation appointments.

10. Provide documentation of assigned 'client related activities'.

11. Update information in WAMS as needed (i.e., med. List, physical and dental dates, ISP dates, spreadsheets, ISAR)

12. Upload OSVT in WAMS and track with CRAT and ISN's.

13. Upload RAT to WAMS

14. Obtain referrals, add to DS monitoring program, and complete quarterly report.

15. Mail OIH monthly newsletter to consumers and guardians.

16. Maintains records and prepares reports such as billing, direct hour reports, etc.

17. Tracking annual employee training and development.

18. Maintains strict confidentiality of all knowledge gained through contact with consumers.

19. Attends and participates in regularly scheduled staff meetings and in-services and individual program planning staffing meetings, as needed.

20. All other duties as assigned.

PERFORMANCE RESPONSIBILITIES:

Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to:

1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership.

2. Exercise necessary cost control measures.

3. Maintain positive internal and external customer service relationships.

4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.

5. Plan and organize work effectively and ensure its completion.

6. Demonstrate reliability by arriving to work on time and utilizing effective time management.

7. Meet all productivity requirements.

8. Demonstrate team behavior and must be willing to promote a team-oriented environment.

9. Represent the organization professionally at all times.

10. Demonstrate initiative and strive to continually improve processes and relationships.

11. Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards.

Frontier Health is a Trauma-Informed Workplace.

At Frontier Health, we prioritize a culture of safety, trust, support, and inclusion. As a trauma-informed workplace, we foster a supportive environment where every employee is valued, supported, and empowered to thrive.