Front Desk Staff

Hotel Front Desk Agent — Big Bear Lake (In-Person)

Pay: $17.00–$20.00 per hour
Job Types: Full-time or Part-time
Location: In person — Big Bear Lake, CA 92315
Schedule: Variable shifts; includes nights/weekends/holidays as needed

About the role

Be the welcoming face of our hotel. You'll handle check-ins/outs, reservations, guest inquiries, and daily front desk operations to ensure a smooth, positive stay.

Responsibilities

• Greet guests and manage check-in/check-out using hotel software
• Answer phones, manage reservations, and provide local information
• Resolve guest concerns with professionalism and urgency
• Process payments, invoicing, and end-of-day reports
• Maintain lobby/front desk presentation and brand-standard appearance
• Night Auditor duties as scheduled (reconcile transactions, reports)
• Assist with laundry (wash/dry/fold/stock) as needed
• Follow company policies, safety, and security procedures

Qualifications

• High school diploma or equivalent (hospitality experience preferred)
• Customer-service mindset; clear verbal & written communication
• Basic computer skills (reservation systems, POS, email)
• Organized, calm under pressure; strong attention to detail
• Physically able to stand/walk for extended periods
• Able to work nights/weekends/holidays as scheduled.

Duties

• Greet guests upon arrival and assist with check-in and check-out procedures.
• Manage reservations, including modifications and cancellations, using a multi-line phone system.
• Conduct night audits to ensure accuracy of financial transactions and prepare reports for management.
• Address guest inquiries and concerns promptly, providing solutions to enhance their stay.
• Maintain the front desk area, ensuring it is clean and organized at all times.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Provide information about local attractions, services, and hotel amenities.
• Uphold confidentiality of guest information while managing guest relations effectively.

Qualifications

• Previous experience in hospitality management or hotel operations is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Bilingual or multilingual abilities are highly desirable to cater to diverse clientele.
• Familiarity with front desk operations, including night audit processes.
• Excellent phone etiquette and proficiency in handling multi-line phone systems.
• Ability to work flexible hours, including nights, weekends, and holidays as required.
• Strong organizational skills with attention to detail in managing reservations and guest requests.
• A positive attitude and the ability to work well under pressure in a fast-paced environment. Join our team as a Front Desk Clerk/Night Auditor where your contributions will help create memorable experiences for our guests

Job Types: Full-time, Part-time

Pay: $ $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Work Location: In person