Front Desk Manager

Front Desk Operations Manager- University Club

Here We GROW Again Are you ready to step into a leadership role that drives both people and performance? As a Front Desk Operations Manager at Crunch Fitness, you'll be the heartbeat of the club—setting the tone for energy, positivity, and results every single day. You'll be the first impression our members and team experience, making an immediate and lasting impact on their journey. If you're passionate about fitness, thrive in a people-first culture, and are motivated by growth and results, this is your chance to lead from the front. With 85+ clubs open and 100+ more on the way, the opportunities for career advancement are limitless.

Job Summary

As an Operations Manager, you will be responsible for the day-to-day member and team experience within your club. From new member onboarding to staff training and performance coaching, you'll ensure smooth daily operations while driving key business results. You'll play a critical role in member sales, retention, and satisfaction—while supporting the General Manager in hitting all membership goals. This is a leadership role where you'll inspire both your team and members to succeed.

Key Responsibilities

• Deliver an exceptional first impression every day by ensuring a positive, welcoming environment for members and staff.
• Drive member integration and sales performance by leading kickoff sessions, boosting booking and participation percentages, and supporting ACH setup and