Concierge - Overnight

Description

Job Overview:
  The
Concierge - Overnight
will support front desk operations at a luxury midrise on the Wilshire Boulevard. It's a great opportunity to get hands on experience as well as build your career in property management.
Possesses strong communication, telephone, and customer service skills. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Assists with general concierge services and performs administrative clerical, Word and Excel document work. Walks the building premises as directed for monitoring purposes.  
Compensation: $22-$24 an hour
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities:

• Provides a warm welcome to residents and guest
• Register guest or vendor in our System (connect)
• Announce all guest to resident for access
• Direct guest to residents unit
• Responds to residents request in a professional manner
• Provide orientation to new residents for move-in procedures and distribution of FOB's
• Responds to emergency situations in a timely and efficient manner
• Monitors and controls access to the building including CCTV system
• Maintains daily log, records and forms using Connect
• Resolves and follows-up on all complaints/issues
• Provides general concierge services (Reservations, Taxis, Directions, Computer Printing)
• Performs assigned administrative clerical, word and excel document work
• Helps maintain a safe and secure environment throughout the building
• Walks the building premises as directed for monitoring purposes
• Follows safety procedures and maintains a safe work environment
• Consistent and regular attendance required
• Have the ability to understand and complete all required forms
• Occasional overtime may be required
• Must have the ability to work extended/flexible hours, weekends.
• Attend and participate in designated meetings or functions as requested by the General Manager
• May be assigned other duties by the General Manager

Skills & Qualifications:

• Demonstrates excellent customer service, communication and time management skills.
• Must be well groomed and maintain a professional demeanor at all times
• A general knowledge of the community to provide directions and recommendations
• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel. Command of information system hardware/software is preferred
• Good written and verbal communication skills
• Strong customer service and interpersonal skills required

Education & Experience:

• High school diploma or equivalency preferred.
• Hospitality preferred.
• Must possess strong customer service background

Schedule
: Overnight 

What We Offer:

• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings