Field Service Technician

Yearly Profit Share Plan. Paid out the last 4 out of 5 years, including 22% on base and overtime wages in 2024 and 20% in 2023.

SUMMARY

The Koike Aronson Inc. associate will play a key role in supporting our customers at their location (in excess of 50% travel) as well as from the company office. Effective communication: both internally and externally and the ability to continue to learn new product lines that are driven by customer demands, is the key to success. As a talented member of the Field Service Team, you will be tasked with installation, troubleshooting, and training of our designed equipment in which they may be performed as a team or individually. Supporting our customers; providing suggestions on improving their processes, reducing downtime, and reporting issues and new sales opportunities to the Technical Service Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned.

Travel can be in excess of 50%.

Must have drivers license, be able to travel to Canada, & pass drug test.

Saturday and Sunday work may be required.

On a daily basis the team members shall handle regular communication with our customers via phone and email as well as traveling to customer locations (if needed) at short notice. The member is expected to support the customer(s) needs which include troubleshooting of electrical, mechanical, gas & pneumatic assembles, and components.

Team members need to be able to read various styles and layouts of electrical, mechanical, and pneumatic drawings which are produced by Koike Aronson Engineering and/or from vendors supplied drawings and information.

Embracing new designs and concepts that are driven by customer demands is essential to our business. This entails continuing learning new products such as Machine Motion Controllers, Servo & VFD Drive Systems, Gas Delivery Systems, Mechanical Designs, and Vendor Supplied Components such as thermal cutting products, welding products, mechanical gear assemblies, and other supplied components.

Utilization of our Material Requirement Planning system (MRP) is a key resource in supporting our products and customers' demands. This is the backbone of our business and how we structure our machine builds, place orders, track communication with customers, etc. Team Members need to be proficient in areas of our MRP Software that is applicable to the Field Service Technician position. Training will be provided as there are continual improvements to the MRP system.

Must possess strong software implantation & utilization skills as our products are driven by various software platforms produced by Koike Aronson Engineering, Vendor Supplied Components, or other OEM systems that we integrate. Know various Microsoft applications such as Word and Excel that we use daily. Technicians expected to take initiative to learn software by reading manuals, OJT, and in-house training.

Installation, training, support, and sales calls at customers' facilities are a large portion of being a Field Service Technician. This entails installing & testing thermal cutting equipment, weld positioning equipment, training end users on utilization of our manufactured equipment & products, and servicing said equipment such as performing troubleshooting, preventative maintenance, repairs, etc.

Interdepartmental communication skills, working with fellow coworkers, sharing various skill sets acquired from experience, creating Field Service Bulletins (FSB), documenting call logs in the MRP, notifying potential issues and concerns, and documentation control applicable to the Field Service Technician position.

EDUCATION and/or EXPERIENCE

Minimum of Associates Degree (A.A.S.) in electromechanical technology combined with five or more years related work experience and/or training, or equivalent combination of education and/or experience. Work experience must consist of electrical and mechanical assembly or service background. Highly skilled millwright or machinery maintenance work may be acceptable. Position requires a high degree of mechanical/electrical and product knowledge with related practical work experience.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings