Night Auditor/Front Desk Agent

Job Overview
We are seeking a dedicated and professional Night Auditor/Front Desk Agent to join our hospitality team at the newly renovated Wisconsin Hotel & Conference Center. The ideal candidate will serve as the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain accurate records of guest information and reservations using hotel management software.
• Conduct night audits, ensuring all financial transactions are processed correctly.
• Provide information about local attractions, services, and amenities to enhance guest experiences.
• Operate phone systems to answer calls promptly and direct them appropriately.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Uphold hotel policies and procedures while maintaining a high level of guest relations.
• Assist in setting up the breakfast area in the morning.

Requirements

• Previous experience in hospitality or customer service is preferred.
• Strong knowledge of hotel management practices is a plus.
• Excellent phone etiquette and communication skills.
• Ability to multitask and prioritize tasks effectively in a busy environment.
• Familiarity with front desk operations and guest services is advantageous.
• Proficiency in using phone systems and hotel management software is desirable.
• A positive attitude and commitment to providing outstanding guest experiences.
• Flexibility to work various shifts, including nights, weekends, and holidays as needed.

This shift will be 11pm - 7am. Minimum of two shifts - Thursday and Friday each week.

Join our team as a Night Auditor where your contributions will help create memorable experiences for our guests

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Front desk: 1 year (Preferred)

Shift availability:

• Overnight Shift (Required)

Work Location: In person