The UPS Store Manager

About Us
We operate multiple UPS Stores in the Tampa Bay region and are committed to delivering world-class customer service while continuously growing our business through effective sales techniques and training.

Our Work Environment Includes:

• Modern office setting
• Occasional team meals and incentives
• Real career growth opportunities

Position: Center Manager – The UPS Store

The UPS Store Center Manager is responsible for overseeing daily operations, leading a team, and driving in-store sales through proactive customer engagement. The ideal candidate is a strong leader with experience in sales management, team coaching, and customer relationship-building.

This role is perfect for someone who thrives in a fast-paced retail environment, takes ownership of results, and is passionate about growing revenue by training and motivating their team to upsell, cross-sell, and deliver exceptional service.

Work Schedule

This is primarily a weekday position. However, the Center Manager must be flexible and willing to work weekends when business needs require coverage, team support, or operational oversight.

Key Responsibilities:

Sales & Customer Engagement

• Lead by example in engaging customers with open-ended questions to uncover additional service needs
• Coach team on upselling and cross-selling techniques to drive incremental revenue
• Build repeat customer relationships by delivering personalized experiences

Team Training & Leadership

• Conduct regular team huddles and 1-on-1 coaching sessions to develop staff
• Set weekly sales goals and performance benchmarks
• Recruit, train, and retain top talent

Operational Oversight

• Manage scheduling, payroll, and store staffing
• Ensure high standards for cleanliness, organization, and compliance
• Oversee inventory management and vendor relationships

Financial Performance

• Analyze reports and implement strategies to hit profitability targets
• Provide weekly/monthly reporting to ownership on sales, service, and operational KPIs
• Identify new local business opportunities to grow store revenue

Qualifications:

• 4+ years of store or team management experience, ideally in a sales-driven retail or service environment
• Demonstrated experience in training, coaching, or mentoring staff
• Strong communication and interpersonal skills with a customer-first mindset
• Proven ability to drive results through upselling/cross-selling strategies
• Tech-savvy with knowledge of Microsoft Office; Adobe knowledge a plus
• High standards for professionalism, accountability, and leadership

Job Type: Full-time

Pay: $ $21.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Employee discount
• Flexible schedule

Ability to Commute:

• Tampa, FL Required)

Ability to Relocate:

• Tampa, FL 33607: Relocate before starting work (Required)

Work Location: In person