Guest Services Agent

Position Overview:

As a Guest Service Agent at our resort, you will be the face of exceptional hospitality, responsible for providing outstanding service both in the reservations department and at the front desk. Your role is integral in ensuring a seamless experience for all guests from the moment they inquire about a reservation until their departure. This dual role requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks while maintaining a positive and professional demeanor. If you're passionate about providing exceptional guest service and have the versatility to work in both reservations and front desk roles, we would love to have you join our team at the resort.

About Cote Family Companies:

For over 100 years, this family-owned company has distinguished itself by providing unique, transformative experiences and exceptional memories. Our resorts provide an array of services including accommodations, golf, spa food & beverage, retail, equestrian and conference/event opportunities.  Our camps provide transformational memories that our attendees carry with them forever.   The Cote Family has invested in its current ventures and is poised for further growth.  

COTECares

CoteCares is our "Way of Life".  We believe in enriching the lives of those within our community and this inspires us to create transformative experiences and exceptional memories.

Our associate journey begins and ends with a positive work environment and experience for our team.  CoteCares is the namesake for our culture, and our commitment to a culture where all associates feel respected, safe, empowered, appreciated, excited, included and a sense of belonging to something extremely special.  Whether it be through community involvement or internally working with each other, CoteCares expresses our world and what we want it to be.   

Career Pathing:

This role is a key position in our operational excellence delivery goals.  The role may advance into a supervisor level position should the incumbent demonstrate sufficient strategic development and enlargement of performance scope.  The successful person will be an advocate of our mission, values, and brand from a Reservations and Front Desk level.

Duties & Responsibilities: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Front Desk:

• Responsible for selling services and amenities
• Check in and check out guests
• Making reservations room & dinner
• Being visible/available
• Answer phones
• Manage phone activity including providing general knowledge to callers.
• Answer enquiries regarding company services and registration by letter, by telephone and in person. 
• Responds to guest inquiries as needed
• Manage walk-in traffic. Smile and greet guests in a welcoming manner.
• Register and assign rooms to guests.
• Provide register guests information about services available at the property and points of interest around town and surrounding areas.
• Verify that the correct charges and credits are posted to the corresponding guest folio.
• Collect