Pet Care Facility General Manager

General Manager – Pet Care Facility

Location: High Point, NC
Full-Time | Competitive Salary + Performance Bonus

Do you have a passion for pets and proven success in leading high-performing teams? We are seeking an experienced General Manager to oversee all aspects of operations at our multi-million-dollar, one-of-a-kind pet care facility. This leadership role offers the opportunity to make a meaningful impact on the lives of pets, pet parents, and the team you lead.

Key Responsibilities:

· Lead all operational and administrative functions of the facility

· Supervise and develop the management team and staff

· Ensure exceptional guest service and satisfaction

· Hire, train, and evaluate team members in alignment with company policies

· Manage scheduling, performance reviews, and corrective actions

· Oversee payroll, budgets, and operational expenses

· Ensure compliance with safety, sanitation, and HR requirements

· Maintain facility and equipment through preventive maintenance and repairs

· Communicate regularly with ownership on performance and needs

· Step in to support team members when necessary

Qualifications:

· 5+ years of management experience in the pet care, hospitality, or restaurant industry

· Experience managing operations of $1M+ in annual revenue

· Strong leadership and team development skills

· Excellent customer service and communication abilities

· Proficiency in budgeting, P&L analysis, and cost control

· Comfortable working a flexible schedule including weekends and holidays

· Computer proficiency: Word, Excel, Email, Internet

Preferred:

· Currently in a General Manager (or higher) role

· Associate's or Bachelor's degree in Business or related field

· Proven track record of career growth and positive references

What We Offer:

· Competitive salary

· Two weeks of paid time off

· Positive, team-oriented culture with purpose-driven work

If you are looking for a meaningful career that will allow you to combine your love of animals, professional skills, and vibrant personality, please submit your resume for consideration.

Please answer the following questions:

· What three qualities do you rely on most when communicating with customers?

· What three qualities do you rely on most when communicating with your team?

· Please describe how your previous experience has prepared you for this position.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person