Branch Manager III

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here

SUMMARY/OBJECTIVES

The Branch Manager 3 has the responsibility for leading and coaching the branch team as well as overseeing the administration and coordination of sales and service activities of their assigned branch. The Branch Manager is accountable for maximizing revenue, profitability, sales, customer satisfaction, to minimize operational losses, ensures compliance of operational and security procedures, deepens existing relationships, and minimize customer attrition.  It is also the responsibility of the Branch Manager to support the administration and coordination of the sales and service activities, promotional campaigns, and product initiatives of their assigned branch.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Tracks progress toward branch loan and deposit goals and initiates directives to accomplish these objectives.
• Develops branch projections and expectations in strategic planning to include sales goals.
• Provides leadership in all areas by setting an example for the staff to follow. Personifies good customer relations and effective selling and cross-selling in contacts with customers. Exemplifies through actions and attitude the expectation of all staff members.
• Supervises staff members in their daily performance of assigned tasks, which impacts decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination.
• Assists each staff member in setting goals, clearly explaining what is expected of each person and effectively coaching each staff member to achieve success.
• Directs the hiring, training, and retraining of branch staff members. This includes operations and product knowledge, as well as customer relations and development and sales.
• Conducts regular meetings with staff to discuss sales and campaigns, products and services, policies, procedures, and regulations.
• Responsible for the branch's security procedures and understands the functions and operations of the security devices, which are critical in protecting the facility against criminal and fraudulent activity.
• Understands and complies with branch audit procedures by utilizing Regional Operations Specialist visits semi-annually.
• Serves customers quickly, accurately, efficiently, and confidentially according to South State